Ana Perez
Naples,FL
Summary
Dynamic and results-oriented professional with a proven track record,adept in money handling and fostering customer relations. Excelled in boosting team motivation and leveraging product knowledge to enhance operations. Skilled in task delegation, consistently achieving and surpassing all targets and tasks. Great communication skills. Proficient Spanish speaking, writing and reading.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Rackroom Shoes
Naples, FL
04.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Changing and putting up promotional signs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Making bank runs for deposits and money change.
- Managed returns, exchanges and refunds in accordance with store policy.
- Preparing schedules for all employees.
- Opening and closing store.
Secretary
H&r Block
Naples, FL
01.2019 - 05.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Sales Associate
Rackroom Shoes
Naples, FL
05.2015 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all transactions.
- Managed returns, exchanges and refunds in accordance with store policy.
Secretery
M&N Management
Naples, FL
03.2013 - 01.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments to view apartment complex, fill applications for background checks.
- Receive payments.
- Receive and respond to emails.
- Contact clients to discuss approvals or denial applications.
Sales Associate
Save A Lot
Naples, FL
08.2011 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Lorenzo Walker Institute of Technology
Naples, FL2012
Skills
- Bilingual (Spanish and English)
- Money Handling
- Customer Relations
- Computer proficient
- Team motivation
- Charismatic
- Task Delegation
Timeline
Assistant Manager
Rackroom Shoes
04.2020 - 02.2021
Secretary
H&r Block
01.2019 - 05.2020
Sales Associate
Rackroom Shoes
05.2015 - 07.2016
Secretery
M&N Management
03.2013 - 01.2015
Sales Associate
Save A Lot
08.2011 - 02.2013
GED -
Lorenzo Walker Institute of Technology