Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ana Peyro Fernandez

Summary

Dynamic Client Relations Manager with a proven track record of enhancing satisfaction, retention, and operational workflows. Skilled in digital communication, marketing strategy, and process improvement. Bilingual in English and Spanish, with a talent for building strong relationships, and driving engagement in fast-paced, client-facing environments.

Overview

5
5
years of professional experience

Work History

Client Relations Manager

Ageless Men’s Health
10.2024 - Current
  • Delivered personalized client support, enhancing satisfaction and long-term retention in healthcare environment.
  • Coordinated insurance verification, claims, and billing processes to streamline workflows and minimize payment delays.
  • Utilized Phreesia platform for patient intake, scheduling, and communication to boost operational efficiency.

Communications and Operations Coordinator

Make Media Studios
02.2021 - 01.2024
  • Optimized administrative workflows, enhancing efficiency in media production logistics.
  • Directed client communications, fostering robust engagement across digital platforms.
  • Crafted marketing campaigns to boost brand visibility on web and social media.

Summer Intern

Curt Pringle and Associates
06.2022 - 08.2022
  • Supported strategy development for cross-functional PR initiatives, resulting in two RFP wins.
  • Conducted in-depth policy research and data analysis to enhance client positioning and decision-making.

Barista Trainer

Starbucks
03.2020 - 01.2021
  • Executed educational programs that significantly improved staff competency and service excellence.
  • Developed targeted training initiatives to enhance team collaboration and customer interaction skills.

Education

Bachelor of Arts - Political Science

California State University, Fullerton
Fullerton, CA
05-2023

Associate of Arts - Political Science

Gavilan College
Gilroy, CA
12-2020

Medical Interpreting

Medical Interpreting Training School
MITS
05-2025

Skills

  • Client Relationship Management
  • Workflow Optimization
  • Project Coordination
  • CRM & Communication Tools
  • Verbal & Written Communication
  • Digital Marketing & Social Media
  • Time Management
  • Problem Solving
  • Operational Efficiency
  • Bilingual: English & Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Client Relations Manager

Ageless Men’s Health
10.2024 - Current

Summer Intern

Curt Pringle and Associates
06.2022 - 08.2022

Communications and Operations Coordinator

Make Media Studios
02.2021 - 01.2024

Barista Trainer

Starbucks
03.2020 - 01.2021

Bachelor of Arts - Political Science

California State University, Fullerton

Associate of Arts - Political Science

Gavilan College

Medical Interpreting

Medical Interpreting Training School

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