Ana Polania Pena
Christiansburg,VA
Summary
Dynamic professional with a proven track record in fast-paced environments, exemplified by exceptional time management and problem-solving skills honed at Starbucks. Expert in fostering customer relationships and enhancing brand identity through outstanding verbal communication and graphic design abilities. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
06.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales Associate
Bath and Body Works, Limited Brands
09.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Crew Member
Dairy Queen
08.2016 - 02.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Arts - Graphic Design
Radford University
Radford, VA05-2025
Associate of Science - General Studies
New River Community College
Dublin, VA07-2020
Skills
- Time management
- Problem-solving skills
- Friendly and outgoing
- Verbal/written communication
- Illustration
- Branding and identity
- Packaging design
- Graphic design
- UX design
- Photography
- Motion graphics
- Infographics creation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
06.2022 - Current
Sales Associate
Bath and Body Works, Limited Brands
09.2019 - 03.2021
Crew Member
Dairy Queen
08.2016 - 02.2018
Bachelor of Arts - Graphic Design
Radford University
Associate of Science - General Studies
New River Community College