Ana Porto
Miami
Summary
I am a relationship-driven professional with experience in high-end retail and marketing, recognized for delivering personalized client experiences and building strong, lasting connections. Trilingual and culturally aware, with a natural ability to engage diverse audiences and teams. I have maintained strong relationships with past and present colleagues and managers from different scenarios
Overview
5
5
years of professional experience
Work History
Retail Sales Specialist
Rag & Bone
Miami
12.2024 - Current
- Deliver personalized one-on-one customer service by recommending products and providing tailored styling guidance based on individual client needs
- Build strong client relationships through effective communication, driving customer satisfaction and repeat business
- Resolve customer inquiries and complaints professionally, adapting to diverse client needs and high-pressure situations
- Maintain strong product knowledge to educate clients and support confident clients'purchasing decisions
Head of Marketing
Girls Into Vc - Miami Dade College Chapter
Miami
02.2026 - 04.2026
- Led marketing strategy for a newly college chapter, driving awareness of initiatives supporting women in venture capital
- Executed social media and digital marketing campaigns to increase engagement and grow member participation
- Managed communications across members and e-board, ensuring alignment on initiatives, events, and outreach efforts
- Collaborated with local organizations and professionals to secure sponsorship, education, and support in events
Retail Sales Specialist
On
Miami
12.2023 - 12.2024
- Drove sales through personalized product recommendations, providing customized product selection and education based on customer needs while supporting in-store and off-site events in collaboration with local business partners
- Processed transactions accurately using POS systems in fast-paced retail environment, ensuring compliance with company policies
- Resolved customer inquires and concerns promptly, enhancing customer satisfaction across daily operations
- Trained new staff on sales techniques, product knowledge, and operational procedures to maintain consistent standards
Retail Sales Associate
Alo Yoga
Miami
08.2023 - 12.2023
- Delivered a welcoming and positive customer experience from initial greeting through sales
- Drove sales by providing personalized product recommendations
- Maintained inventory levels and restocked merchandise to support store operations and clients
- Processed transactions and resolved customers concerns and needs professionally, and communicated with other stores if needed
Restaurant Hostess
Bachour
Miami
03.2023 - 05.2023
- Managed reservations and seating arrangements for optimal guest flow
- Coordinated with staff to ensure timely service during peak hours.
- Handled guest inquiries and resolved concerns with professionalism
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Event Assistant
Andrea Perea
Miami
01.2022 - 04.2023
- Supported the setup and breakdown of event spaces according to specifications.
- Provided on-site support during events to address attendee needs promptly.
- Organized event materials such as signage, decorations, and catering supplies.
- Engaged with attendees, creating a welcoming and positive event experience.
Food Runner
Piola Restaurant
Miami
07.2021 - 05.2022
- Delivered on-line and in-store food, ensuring accuracy and high customer satisfaction in a fast-paced environment
- Assisted the team by multitasking, coordinating food orders and special requests, and communicating effectively
- Resolved customer inquiries and concerns in a friendly manner
- Supported training of new staff on food running procedures and restaurant policies
Education
Associate of Arts - Mass Communications
Miami Dade College
Miami, FL04-2026
Skills
- Customer Service
- Multi-Tasking
- Adaptive Communication
- Sales Techniques
- Team Work
- Problem Solving
- Digital Marketing and Social Media Strategy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Head of Marketing
Girls Into Vc - Miami Dade College Chapter
02.2026 - 04.2026
Retail Sales Specialist
Rag & Bone
12.2024 - Current
Retail Sales Specialist
On
12.2023 - 12.2024
Retail Sales Associate
Alo Yoga
08.2023 - 12.2023
Restaurant Hostess
Bachour
03.2023 - 05.2023
Event Assistant
Andrea Perea
01.2022 - 04.2023
Food Runner
Piola Restaurant
07.2021 - 05.2022
Associate of Arts - Mass Communications
Miami Dade College