Ana Quezada
Hamilton,NJ
Summary
Experience in a fast paced customer service environment. Self-motivated, conscientious and creative
professional with strong interpersonal and organizational skills.
Proven ability to interact openly,
knowledgeably, and professionally.
Overview
17
17
years of professional experience
Work History
Environmental Services Housekeeper
Penn Medicine Princeton Medical Center
09.2018 - Current
- Lead supervisor Bed & Board coordinator
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Unarmed Security Officer
Educational Testing Service Inc.
08.2006 - 03.2022
- Lead Supervisor
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Education
Associate of Science - Clinical Laboratory Technology
Mercer County Community College
Trenton, NJ01.2020
High School Diploma -
INEM Felipe Perez Pereira
Colombia12.1991
Skills
- CPR certified
- COVID-19 Safety Procedures
- Special and Routine Cleaning
- Adaptability
- Computer Skills
- Strong Leadership Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Environmental Services Housekeeper
Penn Medicine Princeton Medical Center
09.2018 - Current
Unarmed Security Officer
Educational Testing Service Inc.
08.2006 - 03.2022
Associate of Science - Clinical Laboratory Technology
Mercer County Community College
High School Diploma -
INEM Felipe Perez Pereira