Ana Quinonez
Miramar,Florida
Summary
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
- Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Bartender
Chima Steakhouse
Fort Lauderdale, FL
01.2024 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Educator
Lululemon Athletica
Pembroke Pines, FL
09.2022 - 09.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Front Desk/Personal Trainer
Amped Fitness
Pembroke Pines, FL
03.2022 - 08.2022
- Developed skill-specific training programs to promote employee development.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Designed and directed orientation and training programs to meet client needs.
- Explained goals and expectations required of trainees.
Server
The Cheesecake Factory
Pembroke Pines, United States
09.2020 - 08.2022
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Digital Tv And Media Production
Florida International University
Miami, FL05.2025
Associate of Arts - Communications
Broward College
Fort Lauderdale, FL05.2023
High School Diploma -
Franklin Academy
Skills
- Knowledgeable/ Experienced in Microsoft Word & Excel
- Team Player
- Customer Service and Rapport
- Attention to Detail
- Leadership Development
- Effective Customer Upselling
- Editing Skills
- Camera Operation
- Social Media Content
- Adobe Creative Suite
Timeline
Bartender
Chima Steakhouse
01.2024 - Current
Educator
Lululemon Athletica
09.2022 - 09.2023
Front Desk/Personal Trainer
Amped Fitness
03.2022 - 08.2022
Server
The Cheesecake Factory
09.2020 - 08.2022
Bachelor of Science - Digital Tv And Media Production
Florida International University
Associate of Arts - Communications
Broward College
High School Diploma -
Franklin Academy
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