Sydney Zellers
Fort Collins,CO
Summary
Knowledgeable and personable customer service professional with extensive experience in the retail and restaurant industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Bartender
Locust Cider
Collins, CO
06.2021 - Current
- Facilitated simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Consulted with managers to organize special events and promotions.
- Spearheaded a digital marketing effort and applied social media strategies to increase patronage.
- Fostered close interpersonal relationships with regular customers.
- Lead the team in sales of yearly memberships, exceeding expectations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Crisis Counselor
National Crisis Text Line
Remote
04.2021 - Current
- De-escalated crisis situations with individuals who texted hotline for assistance.
- Provided critical information to emergency response in crisis situations that needed responders present to diffuse tensions and prevent violence.
- Displayed sensitivity to cultural and linguistic needs of clients served.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Worked quickly under pressure in a high stakes environment
Shift Lead and Ecommerce Coordinator
Clothes Mentor
Fort Collins, CO
05.2019 - 04.2021
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Assumed full control of online listings, descriptions, photographs, and pricing of inventory to facilitate eCommerce, using Shopify, to maximize profits.
President of the Philosophy Club
Front Range Community College - Larimer Campus
Fort Collins, CO
08.2019 - 05.2020
- Scheduled and coordinated meetings for 25 club members.
- Curated meeting content and designed visual presentations to lead and stimulate group discussion.
- Led recruitment and outreach efforts to find new club members.
- Managed club budget while keeping track of expenses in Excel.
Intern
Boulder Museum of Contemporary Art
Boulder, CO
01.2013 - 05.2016
- Managed administrative logistics of event planning, event booking and event promotions.
- Collaborated with, artists, musicians, and local non-profit organizations
- Procured donations from local businesses using strategic outreach and marketing efforts
- Created youth-focused events that addressed social issues in relation to teenagers living in Boulder, CO
Education
Bachelor of Arts - Interdisciplinary Studies And Philosophy
Colorado State University
Fort Collins, CO05.2022
Associate of Arts - Liberal Arts
Front Range Community College
Fort Collins, CO05.2020
Skills
- Strong verbal and written communication
- Knowledgeable in Microsoft Word, Powerpoint, Excel and Google Workspace
- Knowledgeable in Twitter, Instagram, Facebook, and LinkedIn
- Creative problem-solving
- Adaptability
- Emotional Intelligence
- Active Listening
- Multitasking and Prioritization
- Self-Motivated
Volunteer work
3/21-1/22
Homeward Alliance
- Provided aid to Coloradans experiencing homelessness through meal delivery, donation sorting, and food bank support
9/21-11/21
CSU Rams for Progress
- Promoted events and raised awareness through social media, flyer posting, and tabling for the Rams for progress "No on Prop 115" campaign
12/15-5/16
Colie's Closet
- Provided peer education to Boulder Valley School District Students about raising awareness of depression and preventing suicide
Timeline
Bartender
Locust Cider
06.2021 - Current
Crisis Counselor
National Crisis Text Line
04.2021 - Current
President of the Philosophy Club
Front Range Community College - Larimer Campus
08.2019 - 05.2020
Shift Lead and Ecommerce Coordinator
Clothes Mentor
05.2019 - 04.2021
Intern
Boulder Museum of Contemporary Art
01.2013 - 05.2016
Bachelor of Arts - Interdisciplinary Studies And Philosophy
Colorado State University
Associate of Arts - Liberal Arts
Front Range Community College