STACY-ANN MCCORMACK
Mackinaw City
Summary
A highly motivated individual who is organized, creative and has strong work ethics. Innovative, attentive and takes initiative when necessary, once it is within the company policies. Works well under pressure and a exemplary team player. I am also a fast learner who quickly grasp new knowledge and content. I enjoy interacting with other people and I have a passion for providing exceptional services. I enjoy a challenge because it pushes me for growth and allows me to achieve my set goal.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Mackinaw Seasonal Resort
Mackinaw City
04.2025 - Current
- Greeted guests and provided menus
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served guest their meal in a timely manner
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
Housekeeper
Treasure Island Beach Resort
Treasure Island
11.2024 - 04.2025
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Server
Patio 03907
Ogunquit
06.2024 - 10.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Supervisor/Host
The Maine Catch
Ogunquit
04.2024 - 10.2024
- Prepare daily report and total day's earnings
- Prepare deposit slips and cash for bank deposit
- Daily check off with servers and bartenders at the end of the day
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Answering calls and booking reservations
- Assigning guest to table and seating them
- Takeout online order and collecting payment
- Void items and correct servers/bartenders error
Education
Portmore Community College
08-2022
Faith Temple Skills
08-2013
Bridgeport High School
01.2008
Skills
- Strong verbal written communication
- Team player
- Proficient in customer service
- Goal oriented
- Cash handling
Certification
- Bachelors Degree in Social Work
- Hospitality Management Studies - Food and Beverage Services Certificate
- The5S System - Lean Methodology on Workplace Optimization and Housekeeping Certificate
- Concierge: Roles, Work Environment and Etiquettes Certificate
References
Available upon request
Timeline
Server
Mackinaw Seasonal Resort
04.2025 - Current
Housekeeper
Treasure Island Beach Resort
11.2024 - 04.2025
Server
Patio 03907
06.2024 - 10.2024
Supervisor/Host
The Maine Catch
04.2024 - 10.2024
Portmore Community College
Faith Temple Skills
Bridgeport High School