Ana Ramirez
Hamilton,OH
Summary
Dependable and detail-oriented professional with experience in childcare, customer service, administration roles. Known for strong communication skills, organization, and the ability to multitask in fast-paced environments. Committed to maintaining safe, supportive, and efficient workplaces while delivering high-quality service.
Overview
13
13
years of professional experience
Work History
Childcare Provider
Lael’s Hands
2024.06 - Current
- Supervised daily activities for children, ensuring safety and engagement.
- Developed age-appropriate learning plans to promote cognitive and social skills.
- Implemented effective behavior management strategies to foster positive interactions.
- Communicated regularly with parents regarding child progress and concerns.
- Maintained sanitary and safe environment, adhering to health regulations consistently.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
Shift Leader
Dunkin
2023.06 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Office Assistant/ Receptionist
ICars Imports
2019.05 - 2023.06
- Completed clerical tasks such as filing, copying, and printing.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained a clean work environment.
- Maintained and updated office records, both digital and physical.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Created purchase orders and tracked invoices to avoid missed or delayed payments.
Shift Leader
Dunkin
2016.01 - 2019.01
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Customer Service Representative
Boost Mobile
2014.01 - 2016.01
- Handled customer inquiries and suggestions courteously and professionally.
- Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
Data Entry/ Receptionist
Multicosas
2013.01 - 2014.01
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Main Street Schoolhouse
Hamilton, OH2012
Skills
- Client support
- Collaborative work
- Office administration
- Data input
- Microsoft Word and Excel Data analysis and reporting Document creation and formatting
- Cash management
- Effective communication
- Inventory assessment
- Document processing
Timeline
Childcare Provider
Lael’s Hands
2024.06 - Current
Shift Leader
Dunkin
2023.06 - Current
Office Assistant/ Receptionist
ICars Imports
2019.05 - 2023.06
Shift Leader
Dunkin
2016.01 - 2019.01
Customer Service Representative
Boost Mobile
2014.01 - 2016.01
Data Entry/ Receptionist
Multicosas
2013.01 - 2014.01
High School Diploma -
Main Street Schoolhouse