Breanna Wiley
Bakersfield
Summary
Compassionate Direct Support Professional with extensive experience at New Horizon Resources, skilled in client support and behavior redirection. Proven ability to enhance quality of life for individuals with disabilities through personalized care and effective communication. Committed to maintaining safety and dignity while documenting progress and health changes accurately.
Overview
2027
2027
years of professional experience
Work History
Childcare Provider
Community Connection for Child Care
Bakersfield, CA
2018 - 2020
- Supervised daily activities for children, ensuring safety and engagement in age-appropriate play.
- Developed interactive lesson plans to promote cognitive and social development among children.
- Maintained open communication with parents regarding children's progress and behavioral observations.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
Direct Support Professional
New Horizon Resources
Bakersfield
12.2023 - 06.2026
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Maintained accurate documentation of client progress and incidents for compliance and reporting purposes.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored progress and documented patient health status changes to keep care team updated.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Caregiver
Brookdale Assisted Living
Bakersfield, CA
02.2024 - 11.2025
- Assisted clients with personal hygiene routines, promoting dignity and independence.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Completed regular check-ins and progress report for each client.
Customer Service Representative
Conduent
Bakersfield
2020 - 2021
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted customers with product-related questions, demonstrating strong product knowledge and problem-solving skills.
- Managed customer accounts, updating information and processing requests efficiently to enhance service delivery.
- Collaborated with team members to improve service processes, contributing to an increase in customer satisfaction ratings.
Education
High School Diploma -
West High School
Bakersfield, CA05.2008
Skills
Time management
First aid and safety
Behavior redirection
Client support
Client documentation
Work History
01-2022
Timeline
Caregiver
Brookdale Assisted Living
02.2024 - 11.2025
Direct Support Professional
New Horizon Resources
12.2023 - 06.2026
Childcare Provider
Community Connection for Child Care
2018 - 2020
Customer Service Representative
Conduent
2020 - 2021
High School Diploma -
West High School