Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Software
Timeline
Generic

Alicia Merritt

Fredericksburg,VA

Summary

Motivated professional offering proficiency in data entry combined with strong organizational and analytical thinking skills. Personable team player with exceptional customer service abilities. Dependable, hard-working, fast learner, committed to achieving results quickly and accurately.

Overview

27
27
years of professional experience

Work History

Childcare Provider

Jessica Giulianelli
05.2022 - 05.2024
  • Built strong relationships with parents through effective communication about their child''s progress and needs.
  • Maintained clean and organized living and play areas to promote child health and safety.
  • Established and followed stable routine for children to meet emotional and developmental needs.
  • Maintained cleanliness of childcare spaces by performing regular housekeeping tasks such as laundry, dishes, and sanitizing toys.
  • Assisted with toileting, dressing and hygiene to meet child's personal needs.
  • Provided emotional support to children by actively listening and offering guidance when needed.
  • Implemented consistent routines for naptime, mealtime, and playtime, creating a structured environment conducive to learning.
  • Encouraged positive behavior by setting clear expectations and providing consistent discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Managed schedules, activities, and transportation for multiple children, maintaining punctuality and efficiency.
  • Administered medication following instructions from parents and physicians.
  • Offered homework assistance for school-aged children attending after-school programs at my home-based childcare center.

Elderly Caregiver

Consumer Direct Personal Care
02.2010 - 12.2021
  • Assisted patient with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
  • Provided safe mobility support to help patient move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Assisted patient with bathing, grooming, dressing, and oral hygiene care in private residence.

Commercial Operations Manager

Waste Management
06.2004 - 02.2010
  • Plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced per company standards and contractual agreements.
  • Coordinate efforts with other managers to ensure proper utilization of resources, adjustments to routes, and other operational issues.
  • Monitor driver and laborer time and attendance
  • Minimize overtime.
  • Assist District Manager in ensuring maintenance budget performance and effective use of district capital budget.
  • Set and monitor productivity, service, and safety targets for each route/driver.
  • Collect and enter data for incentive pay program.
  • Conduct observations to evaluate driver knowledge and operating behaviors; provide constructive coaching and retraining when deficiencies are observed.
  • Conduct performance reviews quarterly and annually.
  • Recruit, select, hire, and ensure the training of drivers.
  • Ensure that each driver complies with DOT physicals, drug and/or alcohol testing, and training by regulatory agencies
  • Conduct root cause investigations for any injuries and incidents, ensuring consistent discipline and retraining.
  • Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
  • Document and maintain records required by regulatory agencies such as the Department of Transportation and OSHA.
  • Purchase all safety, operational, and office supplies
  • Solicit bid proposals and review requisitions for goods and services
  • Negotiate and administer contracts with suppliers or vendors.
  • Manage office staff productivity and monitor time and attendance.
  • Negotiated favorable contracts with key vendors, securing competitive pricing without sacrificing quality or service standards.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Dispatcher

Waste Management
09.1997 - 05.2004
  • Dispatched drivers to calls as they were received, using information on customer needs, driver location, and daily factors to balance cost and speed of response.
  • Fielded incoming calls from customers and the Customer Service Center, managing requests for extra service or container deliveries, ensuring same day service.
  • Ensured coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Utilized dispatch software to enter customer orders, deliveries and productivity.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Provided customers with information on products and services.

Education

Microcomputer Systems Technician - Microcomputer Systems

Mercyhurst University
Erie
05.1992

Skills

  • Data Entry
  • Time Management
  • Stress Tolerance
  • Microsoft Office
  • Time management abilities
  • Customer Service
  • Problem-Solving
  • Schedule Management
  • Route Planning
  • Maintaining call metrics
  • Communication Equipment Operation
  • Database Maintenance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

401k matchWork-life balanceFlexible work hoursStock Options / Equity / Profit SharingWork from home optionPaid time offCompany Culture

Languages

English
Advanced (C1)

Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Quicken

One Drive

Timeline

Childcare Provider

Jessica Giulianelli
05.2022 - 05.2024

Elderly Caregiver

Consumer Direct Personal Care
02.2010 - 12.2021

Commercial Operations Manager

Waste Management
06.2004 - 02.2010

Dispatcher

Waste Management
09.1997 - 05.2004

Microcomputer Systems Technician - Microcomputer Systems

Mercyhurst University
Alicia Merritt