Alicia Merritt
Fredericksburg,VA
Summary
Motivated professional offering proficiency in data entry combined with strong organizational and analytical thinking skills. Personable team player with exceptional customer service abilities. Dependable, hard-working, fast learner, committed to achieving results quickly and accurately.
Overview
27
27
years of professional experience
Work History
Childcare Provider
Jessica Giulianelli
05.2022 - 05.2024
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Maintained clean and organized living and play areas to promote child health and safety.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Maintained cleanliness of childcare spaces by performing regular housekeeping tasks such as laundry, dishes, and sanitizing toys.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Provided emotional support to children by actively listening and offering guidance when needed.
- Implemented consistent routines for naptime, mealtime, and playtime, creating a structured environment conducive to learning.
- Encouraged positive behavior by setting clear expectations and providing consistent discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Managed schedules, activities, and transportation for multiple children, maintaining punctuality and efficiency.
- Administered medication following instructions from parents and physicians.
- Offered homework assistance for school-aged children attending after-school programs at my home-based childcare center.
Elderly Caregiver
Consumer Direct Personal Care
02.2010 - 12.2021
- Assisted patient with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
- Provided safe mobility support to help patient move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Assisted patient with bathing, grooming, dressing, and oral hygiene care in private residence.
Commercial Operations Manager
Waste Management
06.2004 - 02.2010
- Plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced per company standards and contractual agreements.
- Coordinate efforts with other managers to ensure proper utilization of resources, adjustments to routes, and other operational issues.
- Monitor driver and laborer time and attendance
- Minimize overtime.
- Assist District Manager in ensuring maintenance budget performance and effective use of district capital budget.
- Set and monitor productivity, service, and safety targets for each route/driver.
- Collect and enter data for incentive pay program.
- Conduct observations to evaluate driver knowledge and operating behaviors; provide constructive coaching and retraining when deficiencies are observed.
- Conduct performance reviews quarterly and annually.
- Recruit, select, hire, and ensure the training of drivers.
- Ensure that each driver complies with DOT physicals, drug and/or alcohol testing, and training by regulatory agencies
- Conduct root cause investigations for any injuries and incidents, ensuring consistent discipline and retraining.
- Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
- Document and maintain records required by regulatory agencies such as the Department of Transportation and OSHA.
- Purchase all safety, operational, and office supplies
- Solicit bid proposals and review requisitions for goods and services
- Negotiate and administer contracts with suppliers or vendors.
- Manage office staff productivity and monitor time and attendance.
- Negotiated favorable contracts with key vendors, securing competitive pricing without sacrificing quality or service standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Dispatcher
Waste Management
09.1997 - 05.2004
- Dispatched drivers to calls as they were received, using information on customer needs, driver location, and daily factors to balance cost and speed of response.
- Fielded incoming calls from customers and the Customer Service Center, managing requests for extra service or container deliveries, ensuring same day service.
- Ensured coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Utilized dispatch software to enter customer orders, deliveries and productivity.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
Education
Microcomputer Systems Technician - Microcomputer Systems
Mercyhurst University
Erie05.1992
Skills
- Data Entry
- Time Management
- Stress Tolerance
- Microsoft Office
- Time management abilities
- Customer Service
- Problem-Solving
- Schedule Management
- Route Planning
- Maintaining call metrics
- Communication Equipment Operation
- Database Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
401k matchWork-life balanceFlexible work hoursStock Options / Equity / Profit SharingWork from home optionPaid time offCompany CultureLanguages
English
Advanced (C1)
Software
Microsoft Word
Microsoft Excel
Microsoft Outlook
Quicken
One Drive
Timeline
Childcare Provider
Jessica Giulianelli
05.2022 - 05.2024
Elderly Caregiver
Consumer Direct Personal Care
02.2010 - 12.2021
Commercial Operations Manager
Waste Management
06.2004 - 02.2010
Dispatcher
Waste Management
09.1997 - 05.2004
Microcomputer Systems Technician - Microcomputer Systems
Mercyhurst University