Ana Ramirez Meneses
Lake Worth
Summary
Dedicated and approachable customer service representative with strong communication skills in English and Spanish and a passion for helping others.
Personable and detail-focused, with strong organizational skills and proactive approach. Possesses foundational knowledge in records management principles and demonstrates proficiency in data entry and document handling. Capable of ensuring accurate and efficient records processing to support organizational needs.
Overview
1
1
Certification
Work History
Quality Control Inspector
Oxygen Development
- Collaborated with production teams to resolve defects in packaging, labeling, and product appearance.
- Maintained accurate record's of inspections to identify defects in packaging, labeling, and product appearance.
Pool Attendant
The Ben Autograph Collection
- Reported maintenance issues and hazards to management promptly
- Handled guest inquiries and concerns in a professional and timely manner.
- Provided exceptional customer service to guests.
Government Operations Consultant I
Florida Health Department
- Facilitated communication between departments to streamline workflow and information sharing.
- Prepared comprehensive reports detailing project progress, outcomes, and recommendations for future initiatives.
Records Specialist/ Refugee Clinic
Florida Health Department
- Supported and provided updated information about the refugee program to new patients for immigration purposes.
- Managed and maintained accurate records of client and patient information in compliance with company policies and data privacy regulations (HIPAA)
- Provided excellent service to new patients at the refugee clinic, guiding them through the steps to successfully complete the program.
Records Specialist/ Call Center
Florida Department of Health
- Received and managed incoming calls, providing exceptional customer service. Strictly followed established protocols to ensure customer satisfaction. Assisted customers in both English and Spanish, demonstrating effective bilingual skills.
- Collected customers' medical insurance information for system entry and verification through Optum.
- Made appointment reminder calls, including cancellations, rescheduling, and confirmations with patients, ensuring compliance with HIPAA regulations.
- Professionally utilized various Microsoft tools to complete assigned projects as Microsoft Word, Microsoft Excel, Outlook and Microsoft Teams.
- Communicated effectively and accurately, gathering information in the patient's profile in the HMS System regarding inquiries, and liaising with different departments to resolve issues via phone or Outlook.
Education
Bachelor of Science - Bachelor's Degree in Computer Science With A Busin
Colegio Mixto Retalhuleu, Guatemala
Skills
- Attention to Detail
- Problem Solving
- Organizational Skills
Certification
- The Community Interpreter Healthcare/Medical Edition Certificate.
- AMERICAN COLLEGE OF SURGEONS COMITTEE ON TRAUMA STOP THE BLEED Course.
- FDOH Customer Focus Training Fiscal Year 2023-2024
- FDOH Code of Ethics Training Fiscal Year 2023-2024
- FDOH HMS Documenting Client Information.
- FDOH HMS Scheduling Module.
- FDOH Public Health Preparedness Orientation Fiscal Year 2023-2024.
- FDOH Public Records and Government in the Sunshine Fiscal Year 2023-2024
- FDOH Sexual Harassment Awareness Training Fiscal Year 2023-2024.
- FDOH Violence-Free Workplace Training Fiscal Year 2023-2024.
- Emergency Management Institute "FEMA" Certificate of IS-700.B: AN INTRODUCTION TO THE NATIONAL INCIDENT MANAGEMENT SYSTEM
- Emergency Management Institute Certificate of IS-100.C: INTRODUCTION TO INCIDENT COMMAND SYSTEM, ICS-100
LANGUAGES
Spanish — Native
English — Advanced
Timeline
Quality Control Inspector
Oxygen Development
Pool Attendant
The Ben Autograph Collection
Government Operations Consultant I
Florida Health Department
Records Specialist/ Refugee Clinic
Florida Health Department
Records Specialist/ Call Center
Florida Department of Health
Bachelor of Science - Bachelor's Degree in Computer Science With A Busin
Colegio Mixto Retalhuleu, Guatemala
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