Latasha Young
Jacksonville,NC
Summary
Resourceful professional in manufacturing and production environments known for high productivity and efficient task completion. Possess specialized skills in machinery operation, quality assurance, and safety protocols. Excel in teamwork, problem-solving, and adaptability, ensuring smooth operations and consistent output. Committed to maintaining workplace safety and meeting production targets through effective communication and organizational skills.
Overview
19
19
years of professional experience
Work History
Quality Control Inspector
Corning Life Sciences
Durham, NC
07.2019 - 02.2023
- Executed investigations to identify underlying causes of production and product problems.
- Supervised production processes to maintain quality standards.
- Clarified performance expectations for newly hired employees.
- Collaborated with supervisors to identify and solve production problems.
- Maintained detailed documentation of inspection outcomes.
After School Private Tutor
Self Employed Services
Jacksonville, NC
08.2012 - 08.2019
- Facilitated the development of effective study habits, organizational skills, and personalized learning strategies.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans, and assess student progress.
Production Associate II
Corning Incorporated
Durham, United States
07.2018 - 07.2019
- Monitored manufacturing processes for optimal performance.
- Operated production machinery adhering to company-specific protocols.
- Adjusted machinery to ensure compliance with quality benchmarks.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
Technical Support Specialist -contracted by Apple
Apple
Jacksonville, United States
05.2019 - 07.2019
- Diagnosed functionality issues across multiple digital platforms for seamless customer experience with Apple products.
- Diagnosed system problems using remote tools to access customer machines.
- Diagnosed patterns in case handling and uncovered areas for procedural refinement.
Customer Service Professional- Floor Coach-SME
Convergys
Jacksonville, United States
01.2017 - 04.2019
- Company Overview: contracted by BCBSNC.
- Managed client relationships for BCBSNC customer base and employer groups.
- Facilitated nurturing employee relationships.
- Displayed professionalism in high-stress environments while managing conflicts efficiently.
- Trained new staff on company regulations to optimize team efficiency.
- Responded accurately to customer concerns.
Customer Retention and Account Specialist
Convergys
Jacksonville, United States
09.2015 - 01.2017
- Company Overview: contracted by DIRECTV
- Maximized opportunities to build rapport through empathetic customer interactions.
- Assessed account metrics, recognizing issues and applying remedial measures.
- Delivered expert insights during discussions with senior leaders about possible challenges.
Computer Specialist
Pre-Trial Resource
Jacksonville, United States
08.2010 - 06.2016
- Company Overview: Non-Profit Organization
- Solved technical problems for clients in person, over the phone, or via email.
- Provided technical and operational support for entire organization.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Subject Matter Expert
Convergys
Jacksonville, United States
08.2004 - 08.2007
- Company Overview: contracted by USPS
- Demonstrated comprehensive understanding of USPS standards.
- Identified needs of customers promptly and efficiently.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College (No Degree) - Information Technology, Web Development
Colorado Technical University
Colorado Springs, COAssociate in Science - Information Technology, un-declared
Colorado Technical University
Colorado Springs, CO11.2009
Associate in Science- Certificate - Electronic Servicing Technology, un-declared
Coastal Carolina Community College
Jacksonville, NC06.2009
High School Diploma -
Kubasaki High School
Okinawa Japan07.1996
Skills
- Organized, efficient
- Quality inspection
- Production supervision
- Documentation management
- Employee training
- Problem solving
- Team collaboration
- Highly motivated
- Effective communication
- Troubleshooting
- Raw materials inspection and testing
- Courteous demeanor
- Strong attention to detail
- Energetic work attitude
- Quick learner
- Positive Influence on Peers
- Attention to detail
- Time management abilities
Affiliations
Proudly hold the rank of black belt, achieved through dedication, discipline, and respect for the art.” It conveys accomplishment while honoring the values martial arts embody.
Timeline
Quality Control Inspector
Corning Life Sciences
07.2019 - 02.2023
Technical Support Specialist -contracted by Apple
Apple
05.2019 - 07.2019
Production Associate II
Corning Incorporated
07.2018 - 07.2019
Customer Service Professional- Floor Coach-SME
Convergys
01.2017 - 04.2019
Customer Retention and Account Specialist
Convergys
09.2015 - 01.2017
After School Private Tutor
Self Employed Services
08.2012 - 08.2019
Computer Specialist
Pre-Trial Resource
08.2010 - 06.2016
Subject Matter Expert
Convergys
08.2004 - 08.2007
Some College (No Degree) - Information Technology, Web Development
Colorado Technical University
Associate in Science - Information Technology, un-declared
Colorado Technical University
Associate in Science- Certificate - Electronic Servicing Technology, un-declared
Coastal Carolina Community College
High School Diploma -
Kubasaki High School