Ana Ramos
Boca Raton
Summary
Results-driven professional with extensive experience in travel services and customer experience. Expertise in change management and technology implementation, leading initiatives that improved operational efficiency and customer satisfaction. Committed to fostering cross-department collaboration for sustained business growth.
Overview
18
18
years of professional experience
Work History
Director of Travel Servies and Customer Experience
Hayes Locums LLC.
Fort Lauderdale
11.2017 - Current
- Established strategic relationships with vendors and suppliers to negotiate favorable terms for materials and services.
- Directed operations to enhance efficiency and maximize profit margins.
- Implemented new technologies to streamline processes and boost productivity.
- Planned and led team meetings to review business results and communicate priorities.
- Analyzed customer feedback data to identify trends in product performance and service issues.
- Implemented systems for tracking progress on key initiatives and projects.
- Executed comprehensive quality control measures to ensure adherence to company standards.
Event Coordinator
ESPN
Bristol
10.2007 - 09.2016
- Coordinated travel itineraries for talent and employees to ensure seamless logistics.
- Monitored compliance with company travel policies to uphold organizational standards.
- Managed travel logistics for high-profile events, including ESPY Awards and World Cup Soccer.
- Identified cost-saving opportunities that reduced expenses on airline tickets significantly.
Education
Certificate - Educational Leadership And Management
Florida Atlantic University
Boca Raton, FL12-2025
Associate of Science - Business Administration
Souther New Hampshire University
Manchester, NH05-2015
Skills
- Customer experience
- Contract negotiation
- Vendor management
- Change management
- Project management
- Technology implementation
- Process improvement
- Root-cause analysis
- Salesforce CRM
- Sabre GDS expertise
- Microsoft office suite
- Cross-department collaboration
- Team leadership
- Talent coaching
- Conflict resolution
Timeline
Director of Travel Servies and Customer Experience
Hayes Locums LLC.
11.2017 - Current
Event Coordinator
ESPN
10.2007 - 09.2016
Certificate - Educational Leadership And Management
Florida Atlantic University
Associate of Science - Business Administration
Souther New Hampshire University