ANA RAMOS
El Paso
Summary
Dynamic leader with more than ten years of validated management proficiency, set to excel as Supervisor at Charter Communications, promoting operational excellence and driving team success.
Overview
12
12
years of professional experience
Work History
Team Lead
Charter Communications
04.2025 - Current
- Streamlined customer experience through targeted initiatives aimed at simplification.
- Resolved complex service issues by managing ECAF and OTM tickets effectively.
- Delivered timely support to representatives addressing escalated concerns.
- Enhanced customer product knowledge by promoting Charter’s offerings.
Technical Support Representative III
Charter Communications
04.2023 - 12.2024
- Trained as a fully converged Technical Support Agent in Video, Internet, and Voice Repair.
- Utilized advanced diagnostic tools to resolve complex customer issues and billing inquiries.
- Enhanced customer satisfaction and earned recognition for outstanding service.
Manager
Marquez Medical Supply
01.2014 - 04.2023
- Implemented compliant policies in alignment with healthcare governing bodies.
- Recruited, trained, and mentored teams dedicated to customer-centric excellence.
- Directed comprehensive orientation and advanced training programs for skill enhancement.
- Analyzed performance metrics to identify opportunities for service improvement.
- Managed escalated customer interactions, ensuring effective resolution of concerns.
- Conducted satisfaction surveys to assess client experiences and drive improvements.
Education
Bachelor of Science (B.S.) - Health Administration
University of Phoenix
01.2020
Skills
- Planning and prioritization strategies
- Team collaboration
- Time optimization
- Analytical problem-solving
- Multitasking abilities
- Verbal and written communication
- Resolution of conflicts
- Proficient in Microsoft Office Suite
- Effective interpersonal relations
LANGUAGES
English – Fluent
Spanish – Fluent
Awards
2024 Gold Award, 2× Silver Award, 4× Bronze Award
Timeline
Team Lead
Charter Communications
04.2025 - Current
Technical Support Representative III
Charter Communications
04.2023 - 12.2024
Manager
Marquez Medical Supply
01.2014 - 04.2023
Bachelor of Science (B.S.) - Health Administration
University of Phoenix
Similar Profiles
DANIELLE COMETADANIELLE COMETA
Program Manager (Consultant) at Charter CommunicationsProgram Manager (Consultant) at Charter Communications
Zuleyka EstevezZuleyka Estevez
Customer Service/Technical Support Rep 2 at Charter CommunicationsCustomer Service/Technical Support Rep 2 at Charter Communications
Orin AndersonOrin Anderson
Field Technician 5 at Charter CommunicationsField Technician 5 at Charter Communications
Michael PurserMichael Purser
Field Technician V at Charter CommunicationsField Technician V at Charter Communications
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing