Dynamic team leader with a proven track record at Eaton Corporation, excelling in staff training and problem-solving. Expert in lean manufacturing and team supervision, driving significant improvements in customer satisfaction and operational efficiency. Adept at coaching and mentoring, fostering a motivated workforce that consistently meets production targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Eaton Corporation
Arden, NC
07.2017 - Current
Motivated team members to enhance customer satisfaction and loyalty, driving retention and growth.
Operated forklifts and overhead cranes for efficient movement of supplies and finished products.
Reviewed completed work for consistency, quality, and compliance with standards.
Coordinated operations with supervisors to streamline departmental activities, working with outside ledgers.
Monitored team progress and enforced adherence to deadlines.
Executed staffing strategies that achieved production targets effectively.
Assigned projects based on team members' areas of expertise to optimize performance.
Documented production metrics and materials usage to keep management updated.
Built schedules to help streamline assemblies while working with outside ledgers.
Participated in the safety and event committees.
Material Handler
J Crew Customer Service And Distribution Center
Arden, NC
06.2015 - 05.2017
Directed items through established routing schemes using computer-controlled keyboards and scanning equipment to enhance mail sorting efficiency.
Maintained organized storage areas to protect company inventory and ensure accessibility.
Loaded and unloaded shipments from trucks while utilizing forklifts for heavy packages.
Sorted cargo to ensure accurate shipment, preventing delays and increasing productivity.
Operated forklifts and pallet jacks to transport multiple freight loads safely.
Tracked parcel movement with handheld scanners and maintained records using daily production sheets.
Adhered to 5S+ standards.
Checked incoming deliveries for quality and quantity, promptly addressing any discrepancies.
Manager
Blockbuster Video
Hendersonville, NC
07.2011 - 07.2012
Suggested additional items and merchandise to enhance sales performance.
Connected with customers to gather feedback and improve operational efficiency.
Monitored cash drawers to ensure sufficient cash supply during transactions.
Maintained inventory accuracy by reconciling stock counts and discrepancies.
Replenished merchandise displays to create impactful visual presentations.
Built strong relationships with store leadership and sales personnel.
Organized schedules to optimize staffing based on expected customer demand.
Addressed employee issues through coaching, feedback, and conflict resolution.
Education
High School Diploma -
North Henderson High School
Hendersonville, NC
07.2011
Skills
Staff training and coaching
Problem-solving and issue resolution
Work planning and prioritization
Constructive feedback delivery
Goal setting and management
Daily activity oversight
PPE compliance and safety
Documentation and reporting skills
Verbal and written communication
Team leadership and supervision
People management strategies
Lean manufacturing principles
5S methodology expertise
Power industrial vehicle certification
Familiarity with Vista, DMM, AS400, MQ1, and Microsoft programs
Leading CI and RIE events
Project management
Accomplishments
Participated in a lean study at J-Crew to minimize the handling of material
Participated in productivity studies while in fabrication creating full breakdowns showing runtimes of complicated parts
Collaborated with all ledgers in the plant to optimize prior part demands
Created template's for fabrication in order to find parts more efficiently in less time
Created a template sheet used by operator's of the Amada
Streamlined standard work for production line with year to year backlog
Worked with ME to optimize kitting area and streamline processes
Created a majority of past and present templates on product line
Certification
Trained and completed through WCI for all levels of SDI program.
Crane certification though AB Tech course and train the trainer program.
PIV certification though train the trainer program.