Ana Rapajic
Chicago
Summary
Results-driven Account Manager with experience managing multiple B2B accounts and consistently meeting or exceeding performance expectations. Known for strong relationship-building, adaptability, and a proactive approach to new challenges. Comfortable working independently in fast-paced, quota-driven environments and quick to master new tools, products, and sales processes.
Overview
25
25
years of professional experience
Work History
Senior Account Manager
FLS Transportation
04.2022 - 10.2025
- Managed and nurtured relationships with key B2B accounts, serving as the primary point of contact to ensure long-term customer satisfaction and retention.
- Analyzed account performance metrics and prepared regular reports, presenting insights and recommendations to senior leadership.
- Negotiated contracts and commercial terms to maximize revenue and margin while aligning with client business objectives.
- Used client data and market insights to identify upsell, cross-sell, and expansion opportunities.
- Successfully managed multiple accounts and pipelines simultaneously while consistently meeting deadlines and performance targets.
- Resolved customer issues and objections efficiently, maintaining strong relationships and minimizing churn risk.
- Supported pricing strategy development through competitive analysis and market research.
- Consistently met and exceeded account performance goals across a diverse portfolio of clients.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Sold new products and services and developed new accounts to maximize revenue potential.
Business Operations Manager
WS Photography CO.
09.2011 - 04.2022
- Supported strategic business planning by aligning sales and operational activities with overall company goals and growth objectives.
- Coordinated field and inside sales activities, ensuring smooth collaboration between sales teams and client support to drive pipeline efficiency.
- Tracked revenue and cost data, supporting basic sales reporting, forecasting, and performance analysis.
- Planned and executed outbound marketing initiatives, including direct mail campaigns and promotional materials to generate new business opportunities.
- Supported product and go-to-market initiatives, assisting with the launch and promotion of new offerings.
- Organized and represented the company at industry events and trade shows, supporting lead generation and brand visibility.
- Contributed to digital marketing efforts, including online campaigns and maintaining a company blog to support inbound lead generation.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender/Manager
09.2000 - 01.2011
- Include series of high and middle bartending/management jobs in New York City.
- Provided optimum customer service in establishments that serve over 250 patrons during peak business hours.
- Trained new staff members in customer service skills, money transactions and conflict resolutions.
- Made weekly inventories.
- Purchase all liquor and beverages as well as other restaurant inventory.
- Recognized for cultivating long term, stable staff with team-player philosophies.
Education
Bachelor of Arts - Media and Communication
Hunter College
New York, NY, USAssociate of Arts - Psychology
Belgrade University
Belgrade, SerbiaSkills
- Client Relationship Management (CRM-driven)
- B2B Account Management & Retention
- Upsell & Expansion Opportunity Identification
- Pricing & Commercial Negotiation Support
- B2B Logistics & Supply Chain Technology
- 3PL & Freight Operations (LTL, FTL)
- Logistics SaaS & Transportation Workflows
- Cross-Functional Collaboration (Sales, Ops, Marketing)
- Stakeholder Communication & Relationship Building
- Team Collaboration & Sales Enablement Support
Languages
English
Serbo-Croatian
Timeline
Senior Account Manager
FLS Transportation
04.2022 - 10.2025
Business Operations Manager
WS Photography CO.
09.2011 - 04.2022
Bartender/Manager
09.2000 - 01.2011
Associate of Arts - Psychology
Belgrade University
Bachelor of Arts - Media and Communication
Hunter College