Ana Roberts-Romain
Oviedo,FL
Overview
8
8
years of professional experience
Work History
Security Host
Walt Disney World Company
Bay Lake, FL
03.2022 - Current
- Provide customers service to all Guest and Cast members at Disney theme parks and Resort.
- Analyze situations and collect information, while prioritizing urgent matters for all Guest, Cast Members and Leaders.
- Perform and maintain crowd control during peak operational hours.
- Develop relationships with all Cast Members at all levels and lines of business to provide excellent service to our Guests and Cast Members
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Home Health Aide
Friends And Family Home Care
New York, NY
11.2019 - 05.2021
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered prescribed medications under direction of physician.
- Developed rapport to create safe and trusting environment for care.
Personal Shopper Assistant
Instacart
New York, NY
11.2017 - 02.2019
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Security Guard
Quality Protection Services
New York, NY
04.2014 - 09.2017
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Security Guard
Sentry Security Co.
Bronx , NY
05.2011 - 08.2012
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Skills
- Bilingual interpreter in Spanish and English
- First Aid/CPR
- Dispatch and data entry trained
- Theft prevention training
- Crime Prevention
- Safety and security
- PPE Compliance
Timeline
Security Host
Walt Disney World Company
03.2022 - Current
Home Health Aide
Friends And Family Home Care
11.2019 - 05.2021
Personal Shopper Assistant
Instacart
11.2017 - 02.2019
Security Guard
Quality Protection Services
04.2014 - 09.2017
Security Guard
Sentry Security Co.
05.2011 - 08.2012
Summary
- Diligent Security professional with 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
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