Ana Rodriguez
Tucson,AZ
Summary
Resourceful Independent Contractor specializing in project management, client relations, and problem-solving. Delivered high productivity and quality results through effective communication, adaptability, and time management. Demonstrated a strong work ethic and ability to excel in challenging assignments while mastering new skills independently.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Independent Contractor
Primerica
Tucson, AZ
01.2026 - Current
- Advised clients on Primerica financial solutions and insurance products
- Scheduled appointments and followed up with prospective clients
- Collected client information for policy applications and account setup
Senior Client Advocate
Alorica
Tucson
11.2022 - Current
- Offering financial assistance to clients globally
- Managed accounts, services, fraud claims, disputes, and customer support to enhance client satisfaction
- Training agents to provide exceptional customer service to our clients
- Supported team managers and operation managers in aligning services with client expectations
- Created and delivered reports, presentations, and materials to support business objectives
- Conducting research and preparing reports for the company operations and industry trends
- Providing personalized training and support to individuals
- Supervisor role
Personal Shopper
Instacart Inc.
Tucson, Arizona
07.2021 - Current
- Engaged in remote role utilizing online platforms to browse, approve, purchase, and deliver products directly to customers' homes.
- Executed timely product delivery to ensure customer satisfaction and successful order fulfillment.
- Completed alcohol training to verify customer identity, age, and presence of acceptable legal ID.
- Each scanned item is meticulously tracked for accountability, items per second, item quality
- Operated as an independent contractor to provide services
Trainer and Coach
Alorica
Tucson, Arizona
02.2023 - 07.2024
- Coordinated schedules, meetings, and coaching sessions for agents to enhance team alignment
- Prepared and distributed meeting materials covering stats, regulations, and improvement areas to ensure clarity and focus
- Sought out team members interested in professional development and advancement.
- Managed confidential information and documents with strict confidentiality and organization.
- Making sure to keep learning and distributing new projects, regulations, remediations and keeping uo to date with constant updates and changes witin the project
Preload Operations Supervisor
UPS Freight
Van Buren, CA
09.2020 - 08.2022
- Assisted in package sorting and loading as pre-load frontline team member, ensuring timely and accurate delivery.
- Loaded 5 to 8 trucks in 4-8 hours, processing 400 to 1,700 packages per truck while maintaining quality standards.
- Organized packages by scanning and sorting according to zip code, street name, and numbers to enhance loading efficiency.
- Loaded hazardous materials and packages according to safety standards.
- Unloading semi trucks
- Maintained stamina to work 8-11 hours daily in a high-demand setting with heavy machinery.
- Able to carry and or lift 80lbs. Or more
Customer Service Representative
Afni Call Center
Tucson, Arizona
02.2016 - 02.2017
- Provided customer service support for global clients with phone and internet services
- Provided technical support for clients experiencing issues with products or services.
- Supported sales efforts to enhance client engagement. and retention efforts to maintain client relationships.
Education
S.T.A.R. Academic High School
Tucson, AZSkills
- Insurance product advising
- Policy application processing
- Client intake screening
- Appointment scheduling
- Client relationship management
- Client communication
- Problem solving
- Business development
- Performance metrics
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Independent Contractor
Primerica
01.2026 - Current
Trainer and Coach
Alorica
02.2023 - 07.2024
Senior Client Advocate
Alorica
11.2022 - Current
Personal Shopper
Instacart Inc.
07.2021 - Current
Preload Operations Supervisor
UPS Freight
09.2020 - 08.2022
Customer Service Representative
Afni Call Center
02.2016 - 02.2017
S.T.A.R. Academic High School