ANA ROJAS
BELVIDERE
Summary
Dynamic professional with a proven track record at Group Administrators Ltd., excelling in customer service and data entry. Demonstrated ability to prioritize tasks in fast-paced environments, enhancing patient satisfaction at ASTA CARE CENTER OF ELGIN through compassionate care and effective rehabilitation program development. Skilled in both team collaboration and independent work, with a knack for adapting to change.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Contributions
Group Administrators Ltd.
08.2000 - Current
- Process all contractor and member contributions.
- Provide notifications of any discrepancies made with contribution payments.
- Provide customer service to members regarding hours worked, eligibility, benefits and providing forms as needed.
- Provide customer service to contractors for remittance reports, discrepancy notices, penalty notices, online reporting and providing forms as needed.
- Maintain and add new contractors and members using the ISSI program. Provide forms needed to new members and contractors.
- File all contractor contribution reports monthly. Maintain and purge old files as needed.
- Assist management with projects as needed.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assist customers with Spanish-language inquiries in a timely and professional manner.
CNA/ OCCUPATIONAL REHAB AIDE
ASTA CARE CENTER OF ELGIN
09.1996 - 08.2002
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Developed and implemented individual rehab program for 20-30 residents.
- Monitored and charted monthly rehab process report.
- Maintained ADL documents to meet with sate and federal regulations.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Larking High School
Elgin, IL06-1995
Skills
- Great customer service skills
- Ability to prioritize several projects
- Can adapt to change in a fast paced environment
- Time management
- Data entry/ 40wmp
Certification
Certified Nursing Assistant 1996
Occupational Rehabilitation Aide 1997
Physical Rehabilitation Aide 1998
Languages
Spanish
Native or Bilingual
Timeline
Contributions
Group Administrators Ltd.
08.2000 - Current
CNA/ OCCUPATIONAL REHAB AIDE
ASTA CARE CENTER OF ELGIN
09.1996 - 08.2002
High School Diploma -
Larking High School
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