Ana Romero
Kissimmee
Summary
A dedicated customer-focused professional with over 7 years of experience delivering high quality service across fast-paced and client-facing environments. Proven ability to resolve issues efficiently, build strong customer relationships, and maintain a positive brand experience. Ability to work independently, and collaboratively, with leadership and colleagues, to achieve shared objectives. Eager to embrace challenges, and share those lessons with others
Overview
9
9
years of professional experience
Work History
Stock Room Associate
Nike Factory Store
Orlando, FL
03.2024 - Current
- Managed stock organization to optimize inventory accessibility and efficiency.
- Collaborated with team members to streamline restocking processes during peak hours.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
Sales Associate
Nike Factory Store
Orlando, FL
03.2020 - 03.2024
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Managed inventory levels, ensuring accurate stock availability and efficient product placement.
- Assisted in visual merchandising efforts, aligning product displays with seasonal promotions and brand standards.
- Trained new sales associates on store policies, product knowledge, and customer engagement techniques.
Guest Greeter
Universal Orlando
Orlando, FL
06.2017 - 06.2018
- Welcomed guests with enthusiasm, creating positive first impressions and enhancing guest experience.
- Assisted in managing guest flow, ensuring timely entry and minimizing wait times during peak hours.
- Provided information on park attractions, events, and amenities, contributing to informed guest decisions.
- Trained new greeters on operational procedures and customer service standards, promoting team cohesion.
- Assisted in training new Guest Greeters, sharing best practices for effective guest relations.
- Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure.
- Provided excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
- Assisted with special events coordination, ensuring seamless execution of setup and registration processes.
Education
Associate of Arts -
Valencia College
Orlando, FL05-2022
Skills
Bilingual – Fluent in English/Spanish
Conflict Resolution
Communication
Organization
Data Entry
Time Management
Timeline
Stock Room Associate
Nike Factory Store
03.2024 - Current
Sales Associate
Nike Factory Store
03.2020 - 03.2024
Guest Greeter
Universal Orlando
06.2017 - 06.2018
Associate of Arts -
Valencia College