PAULINA MUNOZ
Phoenix,AZ
Summary
Dynamic and dependable professional with extensive experience at Albertsons, excelling in customer service and stock organization. Proven ability to resolve customer inquiries with empathy while maintaining a clean and efficient environment. Strong communication skills and attention to detail ensure a positive shopping experience, enhancing customer satisfaction and loyalty. Fluent in Spanish.
Overview
8
8
years of professional experience
Work History
Stock Room Associate
Ross Dress for Less
Phoenix, USA
06.2023 - 08.2025
- Organized stockroom layout to optimize space and improve inventory accessibility for team members.
- Coordinated with team to receive, inspect, and store incoming merchandise effectively and efficiently.
- Assisted in training new associates on safety protocols and stockroom procedures to ensure compliance.
- Resolved customer complaints related to product availability or delivery delays quickly and efficiently.
- Assisted customers with inquiries and provided friendly service to enhance overall shopping experience.
- Maintained cleanliness and organization of store aisles to promote a safe shopping environment.
- Stocked shelves efficiently, ensuring product availability and adherence to merchandising standards.
- Kept store front end clean and organized.
- Collected carts from the parking lot and store entrances.
- Cleaned spills and disposed of waste to maintain store tidiness.
- Assisted customers with bagging groceries, loading them into their vehicles, and providing other services as needed.
Courtesy Clerk
Albertsons
Phoenix, USA
07.2017 - 08.2022
- Assisted customers with bagging groceries and ensuring efficient checkout.
- Maintained cleanliness and organization of checkout areas and store fronts.
- Stocked shelves with products, following store layout guidelines.
- Handled customer inquiries and resolved issues promptly and courteously.
- Participated in training new staff on store policies and procedures.
- Provided excellent customer service by being friendly and courteous at all times.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Directed customers to product locations throughout store to help find requested items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Greeted customers and provided assistance in locating items.
- Carried out special orders requested by customers promptly and efficiently.
- Assisted customers with product selection and answered questions about store policies.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Answered questions about current, seasonal and special sales.
- Supported cashiers by preparing checkout stations for peak hours.
Customer Service Associate
Albertsons
Phoenix, AZ
07.2017 - 06.2019
- Resolved customer complaints with empathy and professionalism.
- Trained new associates on store policies and procedures effectively.
- Greeted customers and identified their needs.
- Provided support during peak hours to enhance customer experience.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Educated customers on special pricing opportunities and company offerings.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Developed relationships with key clients through regular contact and follow-up communication.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ05-2016
Some College (No Degree) - Psychology
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Customer service
- Stock organization
- Product sorting
- Quick learner
- Dependable and reliable
- Attention to detail
- Time management
- Cleaning and sanitizing
- Organizational skills
- Adaptability and flexibility
- Stocking
- Active listening
- Proficient in Microsoft office
- Microsoft outlook, word, and Excel
- Peer relationship building
- Interpersonal relationship building
- Written and verbal communication skills
- Strong communication skills
- Team collaboration
- FLUENT IN SPANISH
Languages
- Spanish, Native
- English, Fluent
Timeline
Stock Room Associate
Ross Dress for Less
06.2023 - 08.2025
Customer Service Associate
Albertsons
07.2017 - 06.2019
Courtesy Clerk
Albertsons
07.2017 - 08.2022
High School Diploma -
Moon Valley High School
Some College (No Degree) - Psychology
Maricopa Community Colleges, Paradise Valley Community College