Ana Rosa
Macomb,MI
Summary
Achieved high customer satisfaction ratings through effective assistance and issue resolution. Contributed to customer retention by addressing inquiries promptly and professionally. Maximized performance by proactively seeking additional training and taking on extra hours.
Overview
2
2
years of professional experience
Work History
Team Lead
Keyfood
The Bronx, NY
04.2025 - 01.2026
- Facilitated accurate handling of cash card and digital payments while delivering a swift and welcoming checkout environment.
- Resolved customer inquiries related to products, store deals, and membership services, ensuring a high level of customer satisfaction.
- Engaged with elderly shoppers to understand and address their needs, fostering a respectful and caring environment.
- Engaged with customers to resolve issues effectively while ensuring adherence to company policies.
- Monitored premises and conducted regular inspections to identify and mitigate potential security risks.
Online Personal Shopper
Walmart
Wappingers Falls, NY
11.2023 - 06.2024
- Assisted customers in selecting products based on preferences and needs.
- Managed online orders, ensuring accuracy and timely fulfillment.
- Collaborated with team members to optimize inventory management processes.
- Utilized Walmart's online shopping platform to enhance customer experience.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Advanced Regents Diploma -
Bronx Highschool of Law and Finance
The Bronx, NYAssociates - Criminal Justice
Purdue Global
05.2026
Skills
- Resolved conflicts effectively, resulting in improved team dynamics and project continuity Achieved seamless issue resolution, contributing to enhanced operational efficiency and project success
- Achieved high customer satisfaction through efficient phone, email, and chat support Resolved client issues promptly, enhancing overall service quality Streamlined communication processes to improve response times and customer engagement
- Achieved improved customer satisfaction through effective utilization of POS systems and CRM tools Enhanced operational efficiency by streamlining workflows with POS and CRM systems Delivered superior customer engagement outcomes by optimizing the use of POS and CRM tools
- Achieved streamlined project workflows through proficient use of Microsoft Office and collaboration platforms Enhanced team productivity by implementing effective remote collaboration practices Delivered successful project outcomes by fostering strong communication among distributed teams
- Crafted clear and concise messages to ensure understanding and alignment among stakeholders
- Achieved timely completion of projects through proactive task coordination Delivered improved operational efficiency by optimizing time management strategies Enhanced team performance by implementing effective multitasking techniques
- Cultivated a proactive approach to problem-solving and project execution
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Keyfood
04.2025 - 01.2026
Online Personal Shopper
Walmart
11.2023 - 06.2024
Associates - Criminal Justice
Purdue Global
Advanced Regents Diploma -
Bronx Highschool of Law and Finance