Ana Rosales
Wheeling,Illinois
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Coordinator
Care Vitality
04.2021 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with patients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Health Services Assistant
West Valley Detention Center
05.2020 - 09.2021
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Stabilized prisoners suffering from falls, stab wounds or other injuries prior to hospital transfer.
- Complied with all security regulations within prison system and administered care in safest possible environment.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Medical Assistant
Inland Empire Extra Care
10.2018 - 05.2020
- Record patients medical history, vital statistics and information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Submit Referrals for Primary Doctor's Patients
- Prepare and administer medications as directed by a physician
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets and physicians ' instructions to patients
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing
- Schedule appointments for patients
- Administered Gluteal/IM injections
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Representative
Monster Energy
01.2015 - 01.2017
- Assisted with making sure customers would have a great experience at facility
- Answered constant flow of customer calls with minimal wait times.
- Provided superior Customer Service skills in a professional manner and environment
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Science - Medical Assisting
Chaffey Community College
Rancho Cucamonga, CA10.2019
Medical Assistant
American Career College
Rancho Cucamonga, CA10.2018
Skills
- Microsoft Word (8 years)
- Patient Care
- EMR
- Receptionist
- CPR
- EKG
- CPR Certified
- Program Oversight
- Process Improvement
- Database Coordination
- Care Planning
- Case Management
- Patient Education
- Preventive Care
- Patient Data Management Systems
- HIPAA Guidelines
- Accreditation Coordination
- Set Objectives
- Scheduling
- Phlebotomy
- Data Entry (6 years)
- Office Experience (8 years)
- Medical Imaging
- Insurance Verification
- Clerical Experience
Certification
- Certified Medical assistant
- CPR certified
Languages
English
Spanish
Timeline
Care Coordinator
Care Vitality
04.2021 - Current
Health Services Assistant
West Valley Detention Center
05.2020 - 09.2021
Medical Assistant
Inland Empire Extra Care
10.2018 - 05.2020
Customer Service Representative
Monster Energy
01.2015 - 01.2017
Associate of Science - Medical Assisting
Chaffey Community College
Medical Assistant
American Career College