Ana Rosales

In my role, I navigate through ambiguity with Apple products, along with providing my expertise to assist customers' journeys through ownership and repairing relationships with genuine support, hardware repairs, and transparency through every interaction.

• Ensured compliance with industry standards while performing repairs on customer equipment.
• Provided training sessions for staff members regarding basic computer usage and troubleshooting techniques.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Collaborated with other technicians in order to quickly resolve any escalated technical issues that arose during service calls or installations.

Expertise in delivering exceptional customer service by providing personalized product recommendations, and maintaining a friendly shopping environment. Proficient in building customer relationships, and achieving sales targets. Skilled in product displays and inventory management to enhance customer satisfaction and sales performance.

Key Responsibilities:

• Assist customers in selecting Bath & Body Works products, including fragrances, bath essentials, and skincare items.
• Maintain a clean and organized sales floor to highlight promotional displays and new arrivals.
• Operate cash registers, process transactions, and handle returns or exchanges efficiently.
• Participate in team meetings to improve sales strategies, and customer service techniques.
• Stay informed about product features and company promotions to provide accurate information to customers.

As an independently contracted gaffer, I was responsible for the management of several types of equipment that involved audio, video, and lighting for several high-quality events in Hollywood, such as red carpets, ceremonies, social events, and product announcements.

• Selected equipment and fixtures to draft wiring layouts and develop plans for installation according to project specifications.
• Rigged lighting equipment and assessed finished work for compliance with specifications.
• Installed leads and connected cables to motors, apparatus and equipment.
• Contributed to various projects, providing value to department, company and client base.
• Transported, setup and dismantled all lighting gear between locations as needed.