Ana R Rodriguez
Avenel
Summary
Dynamic professional with a proven track record in customer satisfaction and team coaching. Known for driving sales and operational efficiency in front-end services.
Overview
5
5
years of professional experience
Work History
LEAD TELLER
WELLS FARGO BANK
North Elizabeth
01.2007 - 01.2012
- Responsible daily for teller operations.
- Effectively ensures customer satisfaction.
- Coach teller team to help grow customer relationships.
- Efficiently handle cash transactions, mainly commercial clientele.
- Oversees daily staffing including breaks and lunches.
- Effectively participates within the team in daily huddles and meetings.
- Maintain high volume of customer calls.
- Accounts for incoming and outgoing cash shipments.
- Keep accurate records of end of day cash balance totals.
- Motivated co-worker to operate as a team.
PASA ASSOCIATE
THE HOME DEPOT
Linden
- Trained and develop sales team associates in products, selling techniques procedures for new customer and special accounts follow ups.
- Maintained organized, presentable merchandise to drive continuous sales and maximize customer experience.
- Implemented up-selling strategies for recommending accessories and complementary purchases of a full home improvement contractors project.
- Maintained the highest ranks of sales within the district.
Education
College course work
KEAN UNIVERSITY
New JerseyRomulo E Duron institute
HONDURASSkills
- Excellent customer service skills
- Knowledge in Home Improvement Services
- Front End Operational Skills
- PASA Certify Leader
References
Available upon request.
Professional Objectives
To obtain a challenging position that will allow me to utilized my sales and service capabilities while focusing on achieving an optimum level of customer satisfaction.
Timeline
LEAD TELLER
WELLS FARGO BANK
01.2007 - 01.2012
PASA ASSOCIATE
THE HOME DEPOT
College course work
KEAN UNIVERSITY
Romulo E Duron institute