Maria Angela "Angel" Merino
PO BOX 2354 Onalaska,TX
Summary
Professional banking specialist prepared for role, bringing solid experience in financial services. Strong focus on team collaboration, customer service, and operational efficiency. Adept at handling transactions, resolving issues, and ensuring adherence to compliance standards. Known for reliability, adaptability, and achieving results in dynamic environments.
Overview
28
28
years of professional experience
Work History
Lead Teller
PNC Bank
09.2023 - Current
- Supervised daily operations of teller line, ensuring accuracy and efficiency in transactions.
- Trained and mentored new tellers on procedures and customer service standards.
- Implemented process improvements to enhance transaction speed and customer satisfaction.
- Coordinated with management to resolve complex customer issues effectively.
Branch Banker
PNC Bank
11.2022 - 09.2023
- Managed daily banking operations, ensuring compliance with policies and regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Processed loans and account openings, maintaining accuracy in documentation and transactions.
- Trained new staff on banking procedures, promoting consistency and efficiency in operations.
Plastic Cards Manager
Community Service Credit Union
09.2017 - 09.2022
- Overseeing debit card and credit card program.
- Printing instant issue debit cards. Ordering and mailing debit cards.
- Processing disputes for fraudulent point of sale transactions.
- Force activating debit cards.
- Maintaining inventory of debit cards.
- Creating Visa accounts.
- Personal Banker
- Open consumer and business accounts.
- Created signature cards.
- Adding and removing joints on accounts.
- Process personal and auto loans.
- Booking loans and funding accounts.
- Teller
- Depositing and withdrawing cash, checks, and cashiers checks.
- Process transfers, loan payments, and credit card payments.
- Order checks.
- Close accounts.
Assistant
Sprintz Pain and Dependency Center
07.2015 - 06.2016
- Obtained medical information from a patient.
- Took vital signs and weight and height measurements from the patient.
- Collected urinalysis specimens and prepared them for lab testing.
- Authorized drug refills.
- Assisted doctors with non-invasive procedures.
- Managed care for post-operative patients through discharge.
- Managed various general office duties such as answering multiple telephone lines, verifying insurance benefits, and obtaining pre-authorizations.
Assistant
North Lakes Pain Consultants
01.2013 - 06.2016
- Obtained medical information from a patient.
- Took vital signs and weight and height measurements from the patient.
- Collected urinalysis specimens and prepared them for lab testing.
- Authorized drug refills.
- Assisted doctors with non-invasive procedures.
- Managed care for post-operative patients through discharge.
- Managed various general office duties such as answering multiple telephone lines, verifying insurance benefits, and obtaining pre-authorizations.
Office Manager
Joint and Spine Center
04.1998 - 04.2012
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
- Planned and administered a range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
- Administered massages and traction to relieve pain, improve comfort levels.
- Taught patients uses of braces, TENS unit devices.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Maintained patient flow.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Education
High School Diploma -
Huntsville High School
Huntsville, TX05.1999
Skills
- Providing excellent customer service and communication skills
- Experience with debit card and credit card programs
- Experience with tellering: depositing and withdrawing transactions, processing transfers, loan payments and credit card payments
- Experience as a personal banker: opening consumer and business accounts, adding and removing joints on accounts, processing personal and auto loans and booking loans
- Managing various general office duties, and answering heavy phone call volume and texting
Languages
Fluent reading and writing English.
Fluent reading and writing Spanish.
Timeline
Lead Teller
PNC Bank
09.2023 - Current
Branch Banker
PNC Bank
11.2022 - 09.2023
Plastic Cards Manager
Community Service Credit Union
09.2017 - 09.2022
Assistant
Sprintz Pain and Dependency Center
07.2015 - 06.2016
Assistant
North Lakes Pain Consultants
01.2013 - 06.2016
Office Manager
Joint and Spine Center
04.1998 - 04.2012
High School Diploma -
Huntsville High School
Similar Profiles
Gene Vences-SanchezGene Vences-Sanchez
Branch Banker at PNC Bank, Pittsburgh National Corporation BankBranch Banker at PNC Bank, Pittsburgh National Corporation Bank
Tammy BentonTammy Benton
Sr Banker /DMLO at PNC Bank/National City BankSr Banker /DMLO at PNC Bank/National City Bank
Erica HendryErica Hendry
Personal Banker/Loan Officer at PNC Bank/National City BankPersonal Banker/Loan Officer at PNC Bank/National City Bank
Abel Maldonado JrAbel Maldonado Jr
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank
Dr. Kim Vine, Applicant, Start-up SpecialistDr. Kim Vine, Applicant, Start-up Specialist
Editor - Doctoral Candidates' Dissertations at Self-employed (Spring Semester)Editor - Doctoral Candidates' Dissertations at Self-employed (Spring Semester)