Gene Vences-Sanchez
Bastrop
Summary
Professional Branch Banker with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service.
Overview
8
8
years of professional experience
Work History
Branch Banker
PNC Bank, Pittsburgh National Corporation Bank
05.2023 - Current
- Helped customers prepare documents required to complete transactions and process requests.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Identified customer desires and goals through needs-based sales tactics.
Branch Manager
Freeway Insurance Agency
01.2020 - 05.2023
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
Front Desk Manager
Hampton Inn & Suites By Hilton
01.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Managed front desk maintenance of client records.
- Resolved guest complaints by addressing issues with rooms promptly.
- Kept accounts in balance and ran daily reports to verify totals.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Education
High School Diploma -
Lyndon Baines Johnson High School
Austin, TX08-2013
Skills
- Teller support
- Financial product sales
- Loan processing
- Financial planning
- Cash handling and management
Languages
Spanish
Full Professional
Timeline
Branch Banker
PNC Bank, Pittsburgh National Corporation Bank
05.2023 - Current
Branch Manager
Freeway Insurance Agency
01.2020 - 05.2023
Front Desk Manager
Hampton Inn & Suites By Hilton
01.2018 - 01.2020
High School Diploma -
Lyndon Baines Johnson High School
Similar Profiles
Abel Maldonado JrAbel Maldonado Jr
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank
Christine Van DuzerChristine Van Duzer
Relationship Manager II, Private Client Group at PNC Bank, Pittsburgh National Corporation BankRelationship Manager II, Private Client Group at PNC Bank, Pittsburgh National Corporation Bank
Tammy BentonTammy Benton
Sr Banker /DMLO at PNC Bank/National City BankSr Banker /DMLO at PNC Bank/National City Bank
Melissa DavisMelissa Davis
Merchandiser/order Writer at NabiscoMerchandiser/order Writer at Nabisco
Hulisher HaywoodHulisher Haywood
Bastrop High School at Football TeamBastrop High School at Football Team