Ana R. Serrano
Yonkers,NY
Summary
Seasoned professional with a diverse background in healthcare and administrative roles, notably at St. Joseph's Medical Center. Demonstrates exceptional multitasking and communication abilities, fluent in Spanish, with proficiency in Meditech and Microsoft Office Suite. Excelled in enhancing patient engagement and operational efficiency, leveraging technical and analytic skills for superior service delivery.
Overview
25
25
years of professional experience
Work History
Activities Assistant
yonkers center adult day care
Yonkers, NY
11.2024 - Current
- Organized and facilitated engaging activities such as bingo, bowling, and seasonal crafts for patients.
- Assisted with serving meals and ensured safe transportation of patients to their buses.
- Developed and led diverse recreational programs tailored to patients' interests and seasonal themes.
Front Desk Receptionist
YONKERS CENTER REHAB
Yonkers, NY
02.2022 - 11.2024
- Checked residents in and out, ensuring accurate documentation and compliance with facility protocols.
- Verified resident check-ins and check-outs, maintaining orderly records and enhancing operational efficiency.
- Monitored patient movements to ensure no unauthorized exits, contributing to a secure facility environment.
Clerical Administrative Assistance
Family Service Society of Yonkers
Yonkers, USA
03.2015 - Current
- Maintained MD Order in the system
- Customer Service
- Interpretation Translation Service for Spanish Speaking Home Health Aide
- Assist with Home Health Aide Training
- Gather demographic data and Insurance information
- Verify insurance benefits and determine precertification status
- Search ePACEs for Medicaid eligibility
- Billing for Home care
Info Tech Coordinator
St. Joseph's Long Term Care Medical Center
03.2003 - 11.2014
- Gathered demographic data and insurance information
- Processed patient charts in accordance to paperwork flow needs
- Verified insurance benefits and determined precertification status
- Obtained proper authorization for treatment procedures
- Registered/admitted patients with efficiency in a timely, responsible, and confidential manner
- Third Party Liability Projects
- Maintained MD Orders in the system
- Maintained and updated hospital list for patients' admission and discharge
- Searched ePACEs for Medicaid eligibility
- Interpretation Translation Services for Spanish speaking patients, Nurses and Supervisor
- Requested authorization from MLTC for home care service
- Processed billing
Dental Assistant/ Registrar
St. Joseph's Medical Center
01.2003 - 01.2006
- Registered patients and scheduled appointment and recall
- Prepared patient, sterilized and disinfected instruments, set up instrument trays, prepared materials
- Assisted dentist at chair side during examination and treatment of patients
- Instructed patients in oral hygiene and plaque control programs
- Verified insurance billing information
Dental Assistant
Park Avenue Dental
01.2000 - 01.2003
- Assisted dentist with all procedures
- Took, developed and mounted radiographs
- Guided patients through the facility's process before and after treatment
- Prepared patients, sterilized and disinfected instruments, set up instrument trays and prepared materials
Education
Westchester Community College
Valhalla, NY01.2003
Skills
- Excellent communication skills
- Fluent in spoken and written Spanish
- Meditech
- Excellent Customer Service
- Multitasking
- Detail Oriented
- Technical skills
- Analytic skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
References
References upon request
References
References available upon request.
Timeline
Activities Assistant
yonkers center adult day care
11.2024 - Current
Front Desk Receptionist
YONKERS CENTER REHAB
02.2022 - 11.2024
Clerical Administrative Assistance
Family Service Society of Yonkers
03.2015 - Current
Info Tech Coordinator
St. Joseph's Long Term Care Medical Center
03.2003 - 11.2014
Dental Assistant/ Registrar
St. Joseph's Medical Center
01.2003 - 01.2006
Dental Assistant
Park Avenue Dental
01.2000 - 01.2003
Westchester Community College
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