NATHALY JASSO
San Leandro
Summary
A highly motivated and responsible bilingual individual, fluent in English and Spanish, with a strong passion for supporting individuals with special needs. Psychology graduate from Berkeley City College with experience as an Activities Leader and customer service professional, providing personalized support, leading engaging activities, and creating positive experiences for diverse populations. Skilled in communication, organization, teamwork, and building meaningful relationships while promoting the comfort, safety, and well-being of others.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Activities Assistant
Masonic Homes of California Assisted Living Facility
10.2023 - Current
- Transported residents to medical appointments, ensuring their comfort, safety, and timely arrival.
- Planned and led individualized and small-group activities tailored to residents' interests, abilities, and care needs.
- Collaborated with healthcare professionals to support residents' physical, emotional, and cognitive well-being.
- Monitored residents' responses during activities and adapted programs to maximize participation, comfort, and engagement.
- Designed and facilitated engaging activities, including arts and crafts, games, puzzles, memory exercises, and community outings.
- Provided compassionate one-on-one support, encouraging social interaction, confidence, and independence.
- Coordinated activity setup, cleanup, and transitions to ensure programs ran smoothly and efficiently.
Shift Leader
Baskin Robbins
06.2021 - 10.2025
- Processed financial transactions for approximately 150 customers daily with accuracy and attention to detail.
- Prepared customer orders, operated the cash register, and managed phone orders in a fast-paced environment while providing professional customer service.
- Maintained a clean, organized workplace and monitored inventory to ensure compliance with FDA standards and company policies.
- Provided bilingual translation support to facilitate clear communication and deliver exceptional customer service.
Sales Associate
Retail Store
10.2023 - 06.2024
- Delivered exceptional customer service by assisting with product inquiries, providing recommendations, and ensuring a positive shopping experience.
- Operated point-of-sale (POS) systems for cash register transactions, processing sales and returns efficiently.
- Maintained a well-organized store, ensuring shelves were stocked and displays were visually appealing.
- Handled inventory management, including stock replenishment, organization, and quality control.
Cashier/ Cook
Manny’s Tacos
08.2020 - 07.2021
- Assisted customers by bagging orders quickly and accurately in a fast-paced environment.
- Served as a cashier, processing customer transactions accurately and efficiently.
- Provided friendly customer service while maintaining a clean and organized work area.
- Helped prepare food orders and restock supplies to ensure smooth daily operations.
- Worked collaboratively with family members to provide efficient service and a positive customer experience.
Education
Associate’s Degrees - Psychology, Liberal Arts
Berkeley City College
Berkeley, CA05.2025
High School Diploma -
Madison Park Academy
Oakland, CA05.2022
Skills
- Bilingual Communication and Translation Support
- Excellent Verbal and Written Communication Skills
- Customer Service and Conflict Resolution
- Experience Supporting Elderly and Special Needs Individuals
- Compassionate Care and One-on-One Assistance
- Organization and Time Management
- Activity Planning and Resident Engagement
- Team Collaboration and Professional Communication
- Microsoft Word, Google Docs, and Basic Computer Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Supporting and working with children and individuals with special needs
- Learning and using American Sign Language (ASL) to improve communication and accessibility
- Planning and participating in engaging activities and one-on-one interactions
- Building meaningful connections through communication, creativity, and support
Timeline
Activities Assistant
Masonic Homes of California Assisted Living Facility
10.2023 - Current
Sales Associate
Retail Store
10.2023 - 06.2024
Shift Leader
Baskin Robbins
06.2021 - 10.2025
Cashier/ Cook
Manny’s Tacos
08.2020 - 07.2021
Associate’s Degrees - Psychology, Liberal Arts
Berkeley City College
High School Diploma -
Madison Park Academy