ANA SANCHEZ RUGAMA
Memphis,TN
Summary
Detail-Oriented Returns Processor with Expertise in workplace safety, customer service, and efficient organization. Demonstrated Expertise in handling returns efficiently while maintaining high standards of accuracy and customer satisfaction. Proven ability in problem-solving and attention to detail. Strong background in return processing, customer service, and problem-solving. Known for effective team collaboration and adaptability in dynamic environments. Skilled in data entry, communication, and quality control, ensuring smooth and accurate return processes.
Overview
14
14
years of professional experience
Work History
Returns Processor/Forklift Operator
DHL Supply Chain
Memphis, TN
08.2022 - Current
- Processed returned merchandise efficiently, ensuring accuracy in inventory records.
- Inspected items for damage and discrepancies, maintaining quality control standards.
- Collaborated with warehouse staff to streamline returns handling procedures.
- Utilized warehouse systems for tracking return shipments effectively.
- Evaluated products condition upon return.
- Operated forklift and pallet jacks to transport material efficiency within warehouse.
- Use hand-held scanners and physical logs to accurately track items movements.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
- Documented returned product details in JDA inventory tracking system.
- Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
- Initiated proactive communication with customers regarding status updates on their returns requests, fostering positive relationships through transparency and professionalism.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Processed and inspected returned merchandise for quality assurance compliance.
- Coordinated return shipments, ensuring timely handling and accurate documentation.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Material Handler
Amazon
Memphis, TN
01.2020 - 07.2022
- Pack item into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be move, gathered, or distributed.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Used handheld scanners to efficiently pick and pack orders.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Certified Asbestos Instructor- Project Coordinator
Novacor Consulting Group/Procon Staffing
Concord, NC
09.2016 - 02.2019
- Developed and implemented training programs to enhance employee skills and knowledge.
- Trained new crew members on asbestos operation and safety protocols.
- Assisted management in developing training materials tailored to specific operational needs.
- Conduct hands-on demonstration and practical exercises to reinforce learning concepts.
- Create training material for asbestos initial and refresher training.
- Coordinate project schedules and timelines to ensure timely delivery of deliverables.
- Managed project documentation, ensuring accuracy and compliance with organizational standards.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Assisted with onboarding newly hired staff member.
- Issue all appropriate legal paperwork for new hires.
- Performing in-person and phone interview with candidates.
- Following up on interview process status.
- Conduct exit interviews on terminating employees.
- Completing timely reports on employment activity.
Asbestos Abatement Supervisor
EnviroRem Inc
Memphis, TN
01.2016 - 09.2016
- Supervised asbestos removal projects to ensure compliance with safety regulations and industry standards.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Coordinated project schedules to optimize workflow and resource allocation effectively.
- Conducted site inspections to assess hazards and implement effective mitigation strategies.
- Reviewed and maintained all documentation related to project compliance and safety procedures.
- Managed inventory of materials and equipment, ensuring availability for ongoing projects.
- Utilized power tools during asbestos removal to completely remove hazardous materials.
- Verified OSHA compliance for worksite and coworkers to establish safe environment.
- Utilized personal protective equipment during building demolition and asbestos removal.
- Assembled and positioned decontamination areas at exits of job sites to prevent harm to bystanders and unprotected persons.
- Oversaw procurement activities related to equipment purchases or rentals, ensuring timely availability of necessary resources for successful project completion.
- Demonstrated commitment to safety, leading team meetings focused on hazard identification and mitigation strategies.
Administrative Assistant/ Recruiter
Novacor Consulting Group/Procon Staffing
Concord, NC
06.2012 - 12.2015
- Managed office correspondence and maintained filing systems for efficiency.
- Answered phone calls, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources task such as updating employee's files.
- Managed filing system entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents.
- Completed forms, reports, logs, and record to quickly handle all documents for human resources.
- Support recruitment process, scheduling interviews and communicating with applicants to improve hiring timelines.
- Assisted in preparing reports, presentations, and other documentation.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
AHERA Asbestos Contractor/Supervisor Course - AHERA Asbestos Contractor/Supervisor Course
META Environmental Training School
Memphis01-2016
High School -
Salisbury High School
Salisbury, NC01-2011
Skills
- Return authorization
- Customer service
- Microsoft office
- Order processing
- Document and records management
- Multitasking Abilities
- Shipping and receiving
- JDA
- RF Scanner
- Paperwork processing
- Dispute resolution
- SAP experience
- JDA experience
- Bilingual
- Forklift Operator (Reach, Dock Stoker, Clamp, Order Picker, Sit Down, Pallet Jack)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Returns Processor/Forklift Operator
DHL Supply Chain
08.2022 - Current
Material Handler
Amazon
01.2020 - 07.2022
Certified Asbestos Instructor- Project Coordinator
Novacor Consulting Group/Procon Staffing
09.2016 - 02.2019
Asbestos Abatement Supervisor
EnviroRem Inc
01.2016 - 09.2016
Administrative Assistant/ Recruiter
Novacor Consulting Group/Procon Staffing
06.2012 - 12.2015
AHERA Asbestos Contractor/Supervisor Course - AHERA Asbestos Contractor/Supervisor Course
META Environmental Training School
High School -
Salisbury High School