Ana Sanjines
League City,TX
Summary
Dynamic and compassionate Psychology graduate seeking opportunities in case management or community support roles where I can apply my knowledge and skills to make a positive impact on individuals and communities in need.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Parkwood Elementary
Pasadena, TX
12.2021 - 05.2024
- Instructed students on concepts outlined in lesson plans
- Mentored struggling students, explaining class materials, and helping with specific problems
- Helped supervising teacher manage classroom and implement lesson plans
- Participated in team meetings to discuss student performance and strategies for improvement
- Attended professional development workshops to enhance skills and knowledge of educational practices
- Fostered positive relationships between parents, teachers, and school staff through effective communication
- Supervised students during lunch, recess, and other non-instructional activities
- Prepared and organized classroom materials, supplies, and equipment as needed
- Supported special education student needs with one-on-one care, alternative testing and group assistance
- Responded to emergencies with level-headed approach to de-escalate and calm students
- Contributed to creating inclusive environment by adapting activities for diverse learners' needs
- Distributed and collected workbooks, papers and other instructional materials
- Planned and organized class parties, awards and field trips
- Collaborated with teachers to implement behavior management strategies for individual students.
Seasonal Youth Care Worker
Southwest Key Programs
Channelview, TX
09.2021 - 11.2021
- Supervised youth at all times
- Administrative paperwork
- Took attendance
- Supported youth emotionally
- Collaborated with youth on daily activities
- Input data
- Kept track of activity logs
- Assisted students with homework
- Supported teacher with daily class tasks
- Transitioned youth to activities
- Transported youth to appointments, school functions, or other community-based activities as required
- Held individual youth accountable to program expectations and monitored behavior
- Conducted intake assessments for new clients entering program by gathering background information on their history, strengths, challenges, etc
- Conducted intake services with necessary paperwork, information about services and initial placements
- Protected students' physical and emotional wellbeing by managing activities alongside staff, supervisors and program directors.
Administrative Assistant
Grace Community Church
Houston, TX
08.2020 - 07.2021
- Took attendance
- Provided staff training
- Scheduled staff
- Supervised kids in classrooms
- Communicated with parents when issues arise
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Built relationship with parents and kids
- Administered paperwork
- Worked with different computer programs
- Created a curriculum for kids
- Conducted huddles
- Recruited volunteers and staff
- Maintained inventory of office supplies and placed orders.
Service Manager
Wells Fargo
Houston, TX
09.2018 - 04.2024
- Solved customers complaints
- Found financial solutions for customers
- Used scheduling software
- Supervised tellers and coached them individually
- Prepared and ordered cash shipment
- Balanced vault
- Conducted monthly audits
- Conducted huddles
- Interviewed candidates
- Oversaw daily operations of service department, ensuring efficient workflow and customer satisfaction
- Trained new employees on company policies, procedures, and customer service techniques
- Developed and maintained positive relationships with customers
- Set performance goals for each employee in alignment with overall business objectives
- Resolved escalated customer issues, working with clients to find suitable solutions and maintain positive relationships
- Participated in service training programs to further develop knowledge and skills
- Conducted regular performance evaluations for team members to provide feedback and identify areas for improvement.
Lead Teller
Wells Fargo
Houston, TX
06.2016 - 09.2018
- Excelled at multitasking
- Greeted customers
- Evaluated teller performance regularly to identify areas needing improvement or recognition
- Supervised multiple tellers
- Handled complaints
- Approved transactions
- Administered paperwork
- Worked on schedules when needed
- Assisted customers with financial needs
- Established strong relationships with customers through personalized interactions
- Oversaw maintenance of vaults, ATM machines, night depositories, coin machines as needed
- Assisted customers with transactions such as deposits, withdrawals, and loan payments
- Managed currency inventory levels, ordering additional cash.
Education
Bachelor of Science (B.S.) Psychology -
University of Houston- Clear Lake
05.2024
Associate in Science (A.S.) Communications -
San Jacinto College Houston
08.2018
Skills
- Bilingual in Spanish (Spoken, Written, and Read)
- Experience with Word Processor, Excel, Outlook, etc
- Leadership Skills
- Fast Learner
- Problem Solving
- Schedule management
- Work under pressure
- Cash Handling
- Ability to prioritize workload
- Excellent Organizational skills
- Multitasking
- Customer Service Oriented
- Student Supervision
- Lesson Planning
- One-on one instruction
Volunteer Experience
January 2011 - January 2021
Grace Community Church Houston, TX
Media and Kids Ministry / Youth Ministry
EXPERIENCE: Grace Kids and Youth Ministry volunteer for 10 yrs.
I began in the youth ministry where I lead small groups and a bible study. I was also in charge of helping the leaders and pastors organize and coordinate the youth services and come up with fun activities.
MEDIA TEAM:
Assisting the media team with taking pictures & filming services every Sunday.
Community Service
8 DAYS OF HOPE, LOUISIANA TX
HURRICANE ZETA, 2020
EXPERIENCE:
I assisted in constructing and cleaning houses, clearing trees and leaves from those damaged by the storm. Additionally, I communicated with homeowners, offering assistance with their groceries.
Timeline
Paraprofessional
Parkwood Elementary
12.2021 - 05.2024
Seasonal Youth Care Worker
Southwest Key Programs
09.2021 - 11.2021
Administrative Assistant
Grace Community Church
08.2020 - 07.2021
Service Manager
Wells Fargo
09.2018 - 04.2024
Lead Teller
Wells Fargo
06.2016 - 09.2018
Bachelor of Science (B.S.) Psychology -
University of Houston- Clear Lake
Associate in Science (A.S.) Communications -
San Jacinto College Houston