Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Santoro

Ana Santoro

Miami,USA

Summary

Dynamic and bilingual hospitality professional with 6+ years of experience in high-volume restaurants, VIP events, and administrative support. Recognized for delivering exceptional guest experiences, managing VIP clients, and supporting executive operations. Skilled at relationship-building, multitasking, and driving client satisfaction in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Captain Server

Oro Restaurant
Miami Beach, FL
12.2024 - Current
  • Supervised dining floor operations and delegated tasks to servers.
  • Delivered premium service to VIP clientele and private events.
  • Trained new staff on service standards and upselling strategies.

VIP Hostess (Seasonal)

Factory Town
Miami, FL
03.2024 - Current
  • Welcomed and managed VIP guests, ensuring a seamless hospitality experience.
  • Coordinated reservations, bottle service, and special requests for high-profile clients.
  • Partnered with security and staff to maintain smooth event operations.

Administrative Assistant

WorkX Miami
Miami, FL
11.2023 - Current
  • Supported CEO with client relations, scheduling, and database management.
  • Coordinated property listings, showings, and marketing materials.
  • Assisted with contracts, inspections, and transaction coordination.

Server

Platea Restaurant
Miami, FL
12.2023 - 12.2024
  • Delivered exceptional guest service in a fine-dining environment.
  • Managed guest orders, special dietary requests, and high-volume service flow.
  • Built strong guest relationships, driving repeat visits.

Cocktail Server

Kaiyo Rooftop
San Francisco, CA
10.2022 - 10.2023
  • Delivered VIP cocktail service in a luxury rooftop setting.
  • Showcased product knowledge to upsell premium cocktails and dishes.
  • Managed high-volume tables while maintaining personalized guest service.

Server

Fog Harbor Fish House
San Francisco, CA
09.2022 - 10.2023
  • Provided attentive service in a fast-paced seafood restaurant.
  • Consistently exceeded sales targets by upselling specialty items.
  • Ensured strict compliance with food safety and sanitation standards.

Server

Loretta & the Butcher
Miami, FL
12.2021 - 12.2022
  • Delivered fine dining service specializing in premium steakhouse offerings.
  • Trained new hires and mentored staff on service excellence.
  • Enhanced guest satisfaction by personalizing dining experiences.

Catering Server

Fernando Arcay Special Events
Miami, FL
11.2018 - 12.2021

Server / Barista & Cashier

Friends Market & Bistro
Miami, FL
11.2018 - 12.2021

Education

Real Estate License -

09.2024

Bachelor of Business Administration -

Universidad Metropolitana
Caracas, Venezuela
01.2018

Intensive English Program -

University of Illinois at Chicago (UIC)
Chicago, IL
01.2012

Skills

  • VIP & Guest Relations
  • Reservations & Event Coordination
  • High-Volume Hospitality Service
  • Administrative & Clerical Support
  • Customer Experience Management
  • Team Collaboration & Training
  • Time & Task Prioritization
  • Bilingual: English & Spanish

Languages

  • Spanish, Native
  • English, Fluent

Timeline

Captain Server

Oro Restaurant
12.2024 - Current

VIP Hostess (Seasonal)

Factory Town
03.2024 - Current

Server

Platea Restaurant
12.2023 - 12.2024

Administrative Assistant

WorkX Miami
11.2023 - Current

Cocktail Server

Kaiyo Rooftop
10.2022 - 10.2023

Server

Fog Harbor Fish House
09.2022 - 10.2023

Server

Loretta & the Butcher
12.2021 - 12.2022

Catering Server

Fernando Arcay Special Events
11.2018 - 12.2021

Server / Barista & Cashier

Friends Market & Bistro
11.2018 - 12.2021

Real Estate License -

Bachelor of Business Administration -

Universidad Metropolitana

Intensive English Program -

University of Illinois at Chicago (UIC)

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