Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANA SEAWOOD

Pawtucket,RI

Summary

Experienced and dedicated business professional with a versatile administrative support skill set. Held roles as office manager, secretary, administrative assistant, and office clerk, with supervisory experience. Fully bilingual in English and Creole. Proficient in Microsoft Office and known for excellent customer service skills.

Overview

13
13
years of professional experience

Work History

Outpatient Service Representative

Brown University Health
08.2024 - Current
  • Streamlined the check-in process for patients, resulting in reduced wait times and improved patient experience.
  • Maintained patient privacy and confidentiality by adhering to HIPAA regulations during all interactions and recordkeeping tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

FRAUD SPECIALIST

SANTANDER BANK
04.2022 - 03.2024
  • Assists customers or branch team members with securing customer's accounts due to fraudulent activities, on-line banking compromise or account compromise
  • Analyzing data and transactions to track down fraudulent behavior and prevent fraudulent activity.

REPRESENTATIVE II

CVS HEALTH
12.2020 - 04.2022
  • Execute patient enrollment including patient verification, data entry, and documentation
  • Enrolling patients into the prescription program, ensuring the correct medications will be synchronized

SUPPORT SPECIALIST

OPERATIONS PAR ACADEMY
04.2016 - 12.2020
  • Monitor clients at all times and ensure a safe environment in their Treatment and Rehabilitation
  • Work directly under and with the Clinical, Nursing, and Medical Staff to ensure optimal Care/Substance Abuse Treatment is provided.

ADMINISTRATIVE ASSISTANT

INDEPENDENCE BANK
04.2012 - 04.2016
  • Provide applicants and brokers with timely and periodic status updates of loan applications up to 50 per week
  • Return all inquiry calls within one business day

Education

OFFICE ADMINISTRATION -

KATHERINE GIBBS UNIVERSITY
PROVIDENCE, RI
06.1997

Skills

  • Banking operations
  • Telephone and email etiquette
  • Customer Service
  • Office Assistant
  • Data Entry
  • Email correspondence
  • Scheduling appointments
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Patient check-in
  • Phone and email etiquette
  • Medical terminology

Languages

Cape Verdean Portuguese

Timeline

Outpatient Service Representative

Brown University Health
08.2024 - Current

FRAUD SPECIALIST

SANTANDER BANK
04.2022 - 03.2024

REPRESENTATIVE II

CVS HEALTH
12.2020 - 04.2022

SUPPORT SPECIALIST

OPERATIONS PAR ACADEMY
04.2016 - 12.2020

ADMINISTRATIVE ASSISTANT

INDEPENDENCE BANK
04.2012 - 04.2016

OFFICE ADMINISTRATION -

KATHERINE GIBBS UNIVERSITY

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