Ana Shamshum
Tampa,Florida
Summary
Dedicated and compassionate psychology senior at the University of South Florida, set to advance into an accelerated nursing program. Seeking work to support education and positively impact the community. Exceptional interpersonal skills developed through years of serving experience, adept at thriving in fast-paced environments and multitasking while maintaining professional communication.
Overview
3
3
years of professional experience
Work History
Server and Bartender
Olive Garden
Miami, Florida
10.2022 - 06.2024
- Versatile professional with experience as a server, hostess, to-go specialist, and bartender.
- Strong communicator, effectively liaising with guests, managers, and kitchen staff.
- Skilled in managing high-paced environments, multitasking, and coordinating with the kitchen.
- Accurate in processing payments, handling cash, and balancing cash drawers.
Volunteer
St. Pete Free Clinic
St. Petersburg, FL
01.2024 - 04.2024
- Dedicated front desk volunteer at a free clinic, greeting patients, and scheduling appointments.
- Effectively communicated clinic policies, procedures, and HIPAA laws to ensure a positive experience.
- Managed phone calls, handled inquiries, and supported administrative tasks to aid in compassionate healthcare.
Hostess and To - Go Specialist
Olive Garden
Miami, FL
09.2021 - 03.2022
- Proven customer service experience, with strong interpersonal and communication skills.
- Utilized strong organizational skills to effectively manage guest flow and to-go orders.
- Accurate and timely management of to-go orders, following food safety procedures.
- Efficiently handle payments, including cash and credit card transactions.
Education
Associate in Arts degree -
Miami-Dade College
Miami, FL05-2023
Bachelor of Arts -
University of South Florida
Tampa, FLEmergency Medical Technician -
Hillsborough Community College
Tampa, FLSkills
- BSL Provider
- Communication
- Psychological First Aid
- Creativity
- Medical Terminology
- Strategic thinking
- Problem solving
- Safe Food Handling
- Guest Engagement
- Quality Control
- Positive and professional
- High-volume dining
- Check payment processing
Timeline
Volunteer
St. Pete Free Clinic
01.2024 - 04.2024
Server and Bartender
Olive Garden
10.2022 - 06.2024
Hostess and To - Go Specialist
Olive Garden
09.2021 - 03.2022
Associate in Arts degree -
Miami-Dade College
Bachelor of Arts -
University of South Florida
Emergency Medical Technician -
Hillsborough Community College