Alfredo Naranjo
Cutler Bay,FL
Summary
Adept at enhancing customer experiences and sales outcomes, demonstrated through a proven track record at Restaurante Añejo. Leveraged exceptional customer service and sales techniques to cultivate relationships and boost revenue. Skilled in cash handling and decision-making, consistently achieving departmental goals with a strong work ethic and professional demeanor. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Server Bartender
Restaurante Añejo
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Tecnico De Equipamiento
General Floor
04.2022 - 06.2023
Sommelier
Restaurante Montecatini
06.2021 - 01.2022
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Manager Bartender
Sociedad Asturiana
03.2015 - 04.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Asociado En Ventas
Camacho Company
10.2013 - 09.2017
- Built strong rapport with students through class discussions and academic advisement.
- Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Applied innovative teaching methods to encourage student learning objectives.
Education
Bartender A B - Asosacion De Bartender De Cuba
Asosacion Andaluz De La Havana
Prado Y Neptuno Havana Vieja06.2010
Somelier Y Servicio Protocolar De Gastronomia - GASTRONOMIA Y COMERCIO
Hotel Comodoro
Municipio Playa Ave 1 Ciudad Havana04.2009
12 Grado - Quimica Industrial
Martires De Giron
Minicipio Playa 5ta Ave Ciudad Havana04.2006
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Sales Techniques
- Decision-Making
Certification
Havano Somelier
Languages
Ingles
Professional Working
Timeline
Tecnico De Equipamiento
General Floor
04.2022 - 06.2023
Server Bartender
Restaurante Añejo
02.2022 - Current
Sommelier
Restaurante Montecatini
06.2021 - 01.2022
Manager Bartender
Sociedad Asturiana
03.2015 - 04.2020
Asociado En Ventas
Camacho Company
10.2013 - 09.2017
Havano Somelier
Bartender A B - Asosacion De Bartender De Cuba
Asosacion Andaluz De La Havana
Somelier Y Servicio Protocolar De Gastronomia - GASTRONOMIA Y COMERCIO
Hotel Comodoro
12 Grado - Quimica Industrial
Martires De Giron
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