Overview
Work History
Education
Skills
Education and Training
Accomplishments
Certification
Timeline
Hi, I’m

Elizabeth Hohne

Big Rapids,MI
Elizabeth Hohne

Overview

18
years of professional experience
1
Certification

Work History

Amvets post 1941

Server Bartender
08.2020 - 07.2022

Job overview

  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Documented food orders and ran items to guest tables in dining room.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Presented food and beverages to guests at tables.
  • Collected tickets and followed proper cash-handling procedures.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Informed customers about specials, upselling additional food and drink items.
  • Brewed coffee and distributed to guests.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Reviewed daily specials, menu changes and service specifications.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Refilled drinks and checked with diners to meet specific needs.
  • Monitored dining rooms for safety and customer needs.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Suggested additional items to customers to increase restaurant sales.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Made reservations for guests up to [Number] days in advance.
  • Designed emergency protocols to enhance customer and worker safety.
  • Calculated charges, issued table checks and collected payments from customers.
  • Relayed orders and special requests to cooks.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Set up tables and counters to prepare dining and serving areas.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.

Blue Lake Tavern

Bartender Server
04.2012 - 04.2020

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Completed requisitions to maintain required stock par levels.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Streamlined order-taking process to minimize wait times for diners.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

East Side Family Medical

Receptionist
04.2014 - 06.2017

Job overview

  • Welcomed visitors and customers with professionalism and provided informed assistance.
  • Facilitated client communications and ensured accurate documentation.
  • Managed phone lines effectively by guiding callers to correct destinations.
  • Organized reception space promoting favorable first impression for guests.
  • Implemented actionable solutions for enhancing customer satisfaction.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Effectively handled phone calls, emails, and walk-in clients for improved workflow.
  • Addressed inquiries efficiently and accurately.
  • Contributed to a welcoming environment by maintaining an updated reception area.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected Type payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Improved office organization with meticulous management of appointment scheduling and client databases.

Streamlined invoice processing to ensure timely payments and financial operations.

Northern shores fine dining

Food Server
02.2011 - 02.2013

Job overview

  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Brewed coffee and distributed to guests.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Relayed orders and special requests to cooks.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Presented food and beverages to guests at tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collected tickets and followed proper cash-handling procedures.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Informed customers about specials, upselling additional food and drink items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Reviewed daily specials, menu changes and service specifications.
  • Trained new employees on restaurant procedures and plating techniques.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Refilled drinks and checked with diners to meet specific needs.
  • Monitored dining rooms for safety and customer needs.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Suggested additional items to customers to increase restaurant sales.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Made reservations for guests up to [Number] days in advance.
  • Took over [Number] daily orders to tables from kitchen area.
  • Designed emergency protocols to enhance customer and worker safety.

Gregory’s Restaurant and Bar

Restaurant Food Server
01.2011 - 02.2013

Job overview

  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Gypsy Nickle

Bar Manger
02.2009 - 02.2013

Job overview

  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Monitored cash intake to reduce discrepancies.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Restocked beer and liquor regularly and after special events.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Monitored patron alcohol consumption to encourage safety.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Reorganized bar stations to streamline service flow.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Developed and implemented bartender training programs, policies and procedures.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Poured wine, beer and cocktails for patrons.
  • Created signature beverages to increase revenue and patron loyalty.

Tulleymore

Food Server
02.2008 - 10.2010

Job overview

  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Brewed coffee and distributed to guests.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Relayed orders and special requests to cooks.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Presented food and beverages to guests at tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collected tickets and followed proper cash-handling procedures.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Informed customers about specials, upselling additional food and drink items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Reviewed daily specials, menu changes and service specifications.
  • Trained new employees on restaurant procedures and plating techniques.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Refilled drinks and checked with diners to meet specific needs.
  • Monitored dining rooms for safety and customer needs.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Suggested additional items to customers to increase restaurant sales.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Made reservations for guests up to [Number] days in advance.
  • Took over [Number] daily orders to tables from kitchen area.
  • Designed emergency protocols to enhance customer and worker safety.

Royal/mayfair golf club

Food Server
04.2004 - 11.2006

Job overview

  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Brewed coffee and distributed to guests.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Relayed orders and special requests to cooks.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Presented food and beverages to guests at tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collected tickets and followed proper cash-handling procedures.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Informed customers about specials, upselling additional food and drink items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Reviewed daily specials, menu changes and service specifications.
  • Trained new employees on restaurant procedures and plating techniques.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Refilled drinks and checked with diners to meet specific needs.
  • Monitored dining rooms for safety and customer needs.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Suggested additional items to customers to increase restaurant sales.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Made reservations for guests up to [Number] days in advance.
  • Took over [Number] daily orders to tables from kitchen area.
  • Designed emergency protocols to enhance customer and worker safety.

Education

Davenport University
Grand Rapids, MI

Associate of Business Administration from Management Quantitative Methods
01.2006

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Quality control
  • Order accuracy
  • Supply restocking
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Table setting knowledge
  • Ordering procedures
  • Foreign language proficiency
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Order delivery practices
  • Bill computation
  • Food inspection
  • Front-of-house display creation
  • Wine service
  • Banquet coordination
  • Food spoilage prevention
  • Wine pairings
  • Multitasking and organization
  • Food safety
  • Shift management
  • Upselling techniques
  • Wine pairing
  • Hostess support
  • Buffet setup and takedown
  • Point-of-sale system
  • Take-out service
  • Special dietary requirements
  • Liquor, wine, and food service
  • Customer feedback management
  • Dietary restrictions knowledge
  • Menu design
  • Point of sale (POS) system operations
  • Calm demeanor
  • Table resetting
  • Price memorization
  • Table setting arrangements
  • Dining crew workflow optimization
  • Food safety oversight
  • Positive guest interactions
  • Specials promotion
  • Effective customer upselling
  • Server training
  • Positive and professional
  • POS operation
  • Responsible beverage service
  • Dining customer service
  • Team member support
  • Check payment processing
  • Dish preparation
  • Reliable and responsible
  • Menu item recommendation
  • Team player
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • Multitasking Abilities
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Education and Training

false

Accomplishments

I’ve have effectively completed T.I.P.S classes and certifications.

Have been successfully serving and bartending for more than 15 years.

Certification

T.I.P.S certified

CPR certified

Timeline

Server Bartender

Amvets post 1941
08.2020 - 07.2022

Receptionist

East Side Family Medical
04.2014 - 06.2017

Bartender Server

Blue Lake Tavern
04.2012 - 04.2020

Food Server

Northern shores fine dining
02.2011 - 02.2013

Restaurant Food Server

Gregory’s Restaurant and Bar
01.2011 - 02.2013

Bar Manger

Gypsy Nickle
02.2009 - 02.2013

Food Server

Tulleymore
02.2008 - 10.2010

Food Server

Royal/mayfair golf club
04.2004 - 11.2006

Davenport University

Associate of Business Administration from Management Quantitative Methods
Elizabeth Hohne