Dannee Giles
Henderson,NV
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Utilize my acquired years of experience to enhance my work environment while moving towards more growth and knowledge in a hospitality setting. I find satisfactory in providing meaningful connection through customer service. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace.
Overview
12
12
years of professional experience
Work History
Server Bartender
The Dillinger
10.2021 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrate strong multitasking skills by managing multiple tables and bar-top simultaneously without compromising service quality.
- Build and uphold relationships with regular and local patrons.
- Maintained a clean and well stocked bar and dining area to uphold an enjoyable guest experience.
- Assist fellow colleagues during peak hours to harbor a collaborative and efficient work environment.
- Utilize my knowledge of menu items and bartending experience to answer guest questions with guidance and care.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server
House of Juju By The Bay
06.2019 - 07.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail.
- Collaborated and assisted colleagues during high peak season in a fast paced environment.
- Assisted in all aspects of the flow of the restaurant including prep in the kitchen, expediting, host, server, dishwasher, key holder.
- Obtained knowledge on menu items and local wines and beers to assist guest in making decisions based off personal preference.
Server Bartender
The TAP
09.2017 - 04.2019
- Served food and beverages to bar and dining area with focused attention to customer satisfactory.
- Assist patrons with answering questions on flavor profiles of the 12 rotating beer taps.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Pampas Brazilian Steakhouse
03.2017 - 11.2017
- Create a welcoming and friendly atmosphere for guests in a fast paced environment, ensuring their satisfaction throughout their dining experience
- Studied and executed a Brazilian style cocktail menu to better service the waiters at the drink well as well as my section
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Receptionist
Stevie's Healing Arts and Spa
11.2016 - 08.2017
- Ensuring a welcoming and positive atmosphere for clients by greeting them with a friendly and professional demeanor
- Maintaining organization of the file system and inputting customer's information into the booking system
- Processing payments
- Keeping track of inventory making orders when necessary
- Turn over and cleanliness of spa space
Barista
Aramark
08.2015 - 01.2017
- Hospitality within a National Park during high peak season
Team Member
LYFE Kitchen
06.2014 - 08.2015
- Gained experience all throughout restaurant including expo, cashier, barista, prep and food runner
Barista
Starbucks
06.2012 - 05.2014
- Welcomed and assisted guests with ordering and building beverages to fit their needs.
- Assisted management with setting up seasonal displays of products.
- Restocked, broke down station and balanced drawer at end of the day.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
HighSchool Diploma -
Basic High School
Henderson, NV06.2014
Skills
- Strong Work Ethic
- Customer Service Driven
- Cleanliness Standards
- Suggestive Selling
- Point of Sale (POS) system operations
- Liquor, wine, and food service
- Calm Demeanor
- Attention to Detail
Timeline
Server Bartender
The Dillinger
10.2021 - Current
Server
House of Juju By The Bay
06.2019 - 07.2021
Server Bartender
The TAP
09.2017 - 04.2019
Bartender
Pampas Brazilian Steakhouse
03.2017 - 11.2017
Receptionist
Stevie's Healing Arts and Spa
11.2016 - 08.2017
Barista
Aramark
08.2015 - 01.2017
Team Member
LYFE Kitchen
06.2014 - 08.2015
Barista
Starbucks
06.2012 - 05.2014
HighSchool Diploma -
Basic High School
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