Jessica Ward
Bangor,ME
Summary
Accomplished General Manager at Blaze Craft Beer & Wood Fired Flavor, I leveraged exceptional customer service and cash handling skills to drive business growth and lead strategic planning. Known for a strong work ethic and guest engagement, I significantly enhanced team performance and customer loyalty through effective training and leadership.
Overview
28
28
years of professional experience
Work History
Server Bartender
Woodman's Bar and Grill
02.2020 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
General Manager
Blaze Craft Beer & Wood Fired Flavor
05.2019 - 11.2019
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Bartender & Floor Manager
Seasons Sports Bar & Grille
08.2012 - 11.2019
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Head Server & Corporate Trainer
The Ground Round
08.1996 - 08.2012
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
Education
High School Diploma -
Narraguagus High School
Harrington, ME07-1993
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server Bartender
Woodman's Bar and Grill
02.2020 - Current
General Manager
Blaze Craft Beer & Wood Fired Flavor
05.2019 - 11.2019
Bartender & Floor Manager
Seasons Sports Bar & Grille
08.2012 - 11.2019
Head Server & Corporate Trainer
The Ground Round
08.1996 - 08.2012
High School Diploma -
Narraguagus High School
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