Ana Silva Perez
Othello,WA
Summary
Dynamic professional with a proven track record in supportive client interaction and care plan management, honed at Family Resource Home Care. Excelled in team collaboration and complex problem-solving, significantly enhancing client satisfaction. Skilled in hospitality management and customer service, adept at creating positive experiences in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Caregiver
Family Resource Home Care
Moses Lake, WA
09.2024 - Current
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported senior clients in tasks such as dressing and grooming.
- Maintained cleanliness and organization for optimal client experience.
- Followed care plan and directions to administer medications.
Waitress
Casa Mexicana
Othello, WA
05.2024 - 08.2024
- Prepared checks accurately and processed payments promptly.
- Delivered outstanding support by swiftly addressing issues.
- Resolved guest issues and queries efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Desert Oasis High School
Othello, WA06-2023
Skills
- Supportive Client Interaction
- Documentation
- Understanding Patient Needs
- Basic math
- Team collaboration
- Hospitality Management Skills
- Care plan management
- Flexible schedule and availability
- Social interaction
- Customer service
- Service Delivery Proficiency
- Greeting guests
- Complex Problem-solving
Languages
English
Full Professional
Spanish
Native/ Bilingual
Mixteco
Professional
Timeline
Caregiver
Family Resource Home Care
09.2024 - Current
Waitress
Casa Mexicana
05.2024 - 08.2024
High School Diploma -
Desert Oasis High School
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