Ana Singh
Santa Ana,CA
Summary
CCAPP Registered Alcohol and Drug Technician, skilled and able to support substance abuse issues with a deep understanding of these and related issues along with intervention options. With a compassionate nature and exceptional communications skills I can help to assist in positive outcomes. I am skilled at maintaining proper documentation and managing sensitive information for numerous files simultaneously. I pay extraordinary attention to detail and am proficient with computer software and navigating numerous programs. I possess additional knowledge and abilities in sales, marketing and loan processing.
Overview
15
15
years of professional experience
Work History
Pre Planning Advisor
Dignity Memorial
07.2023 - Current
- Assisted clients with pre-arranging funeral services.
- Helped families select funeral and burial details from range of available options.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Account Resolution Specialist
The Litigation Practice Group
08.2021 - 10.2022
- Fielded client calls and provided clients with updates on file progress
- Served as liaison between legal department and clients pertaining to summons and judgments
- Formulated focused and individualized resolutions aimed to peacefully settle customer dissatisfaction and retain client business
- Documented all interactions and actions with customers in case file
Sales & Marketing Coordinator
OC Janitorial Supply
04.2016 - 03.2020
- Generated leads/prospective clients for cleaning services and supplies
- Engaged with customers to effectively build rapport and lasting relationships
- Created sales scripts, rebuttals and objection handlers
- Created and managed social media ads and accounts
Business Owner/Operator
The Orange Peel Thrift Store
10.2013 - 03.2019
- Managed all day-to-day business operations
- Handled procurement of all inventory, inspection, research and pricing of said inventory
- Oversaw end-to-end business processes to maintain efficiency and profitability
Doc Department and Post Closing Manager
Majestic Home Loan
02.2012 - 10.2013
- Supervised preparing of all loan package documents
- Assured that all packages met compliance guidelines
- Supervised the selling and successful transfer of all funded loans
- Satisfied all remaining investor conditions
Loan Servicing Team Lead
LoanDepot
01.2009 - 01.2012
- Balanced investor purchase advices and requested adjustments for inaccurate purchases
- Posted and balanced all incoming deposits, payments and principal reductions
- Generated welcome and goodbye letters, payment statements, late notices, demands and years end statements and reports
- Handled collection efforts on delinquent payments
- Handled servicing team of 10 and all escalated servicing issues
Loan Servicing Specialist
LoanDepot
01.2009 - 01.2012
- Boarded and audited funded loans into servicing system
- Reconciled CA per diem and issued refunds when applicable
- Monitored impound disbursements including taxes, insurance, PMI and MMI
- Collected, activated and transferred MI certs
- Handled incoming loan servicing inquiries
Document Control Specialist
LoanDepot
01.2009 - 01.2012
- Scanned, filed, audited and forwarded closing documents to investor
- Requested title policy corrections as needed
- MERS registration via batch and manual registrations and prepared paper assignments
Education
Internship - Drug And Alcohol Technician
Salvation Army ARC
Anaheim, CA11.2023
Drug Abuse Counseling
Healthstaff Training Institute
Santa Ana, CACertification - Real Estate Principles
Real Estate
State09.2009
Some College (No Degree) - Small Business
Santa Ana College
Santa Ana, CASkills
- Recovery Counseling
- Mental Health Support
- Intervention Planning
- Crisis Response/Intervention
- Needs Assessment
- Sales Origination & Closing
- Marketing
- Loan Processing
- Customer Service
- Multi-lingual (English, Spanish & ASL)
- Extreme Attention to Detail
- Computer/Software Proficient
- General Office Skills
Timeline
Pre Planning Advisor
Dignity Memorial
07.2023 - Current
Account Resolution Specialist
The Litigation Practice Group
08.2021 - 10.2022
Sales & Marketing Coordinator
OC Janitorial Supply
04.2016 - 03.2020
Business Owner/Operator
The Orange Peel Thrift Store
10.2013 - 03.2019
Doc Department and Post Closing Manager
Majestic Home Loan
02.2012 - 10.2013
Loan Servicing Team Lead
LoanDepot
01.2009 - 01.2012
Loan Servicing Specialist
LoanDepot
01.2009 - 01.2012
Document Control Specialist
LoanDepot
01.2009 - 01.2012
Internship - Drug And Alcohol Technician
Salvation Army ARC
Drug Abuse Counseling
Healthstaff Training Institute
Certification - Real Estate Principles
Real Estate
Some College (No Degree) - Small Business
Santa Ana College