Ana Soto
Chicago,IL
Summary
Adept at maintaining high standards of cleanliness and customer satisfaction, I leveraged skills in cleaning, sanitizing, and customer service at Extreme Cleaning 4U. Known for reliability and attention to detail, I improved client satisfaction significantly. My proactive approach and ability to handle high-stress situations have been pivotal in delivering exceptional results.
Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.
Overview
4
4
years of professional experience
Work History
Cleaner
Extreme Cleaning 4U
708 840 3472
09.2024 - Current
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Applied wax and polish to floors for a polished and professional look.
- Communicated with staff to address specific cleaning needs and concerns.
- Empty trash bins regularly to prevent overflow and unpleasant odors.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Customer Service Representative
Porsche Exchange
2300 Skokie Valley Rd, Higland Park, Il
01.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Carwash Cleaner and Driver
North Shore Auto Spa
2744 Skokie Valley Rd, Highland Park, Il
03.2021 - 12.2022
- Communicated with staff to address specific cleaning needs and concerns.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Education
High School Diploma -
Preparatoria Abierta Del Estado De Michoacan
Mexico06-2018
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Team collaboration
- Reliability and punctuality
- Efficient cleaning techniques
- Interior and exterior cleaning
- Restroom sanitation
- Attention to detail
- Chemical handling
- Physical stamina
- Professional appearance
Timeline
Cleaner
Extreme Cleaning 4U
09.2024 - Current
Customer Service Representative
Porsche Exchange
01.2023 - 08.2024
Carwash Cleaner and Driver
North Shore Auto Spa
03.2021 - 12.2022
High School Diploma -
Preparatoria Abierta Del Estado De Michoacan