Ana Soto
Salt Lake City,UT
Summary
Positive and outgoing team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Service Advisor
Kenworth Trucking
02.2024 - Current
- Maintain high customer satisfaction standards to meet or exceed targets.
- Follow-through on all critical inter-departmental escalations to increase customer retention rates.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increas efficiency and team productivity by promoting operational best practices.
- Exhibit high energy and professionalism when dealing with clients and staff.
Waitress
IHOP
05.2023 - 04.2025
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Delivery Driver
Kenworth
07.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Fostered positive working relationships with regular customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Delivery Driver
NAPA Auto Parts - Genuine Parts
08.2022 - 03.2023
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
General Studies -
Utah Tech University
High School Diploma -
Taylorsville High School
05.2022
Skills
- Advanced Planning
- Customer Service
- Commercial Driving Experience
- Client Relationship Management
- Efficiency and Time Management
- Attention to Detail
- Coordinated
- Clear communication
- Time management skills
Languages
Fluent in both languages.
Languages
Spanish
English
Timeline
Service Advisor
Kenworth Trucking
02.2024 - Current
Delivery Driver
Kenworth
07.2023 - 02.2024
Waitress
IHOP
05.2023 - 04.2025
Delivery Driver
NAPA Auto Parts - Genuine Parts
08.2022 - 03.2023
General Studies -
Utah Tech University
High School Diploma -
Taylorsville High School