Ana Stjepanovic
Kernersville,NC
Summary
Dynamic customer service professional with extensive experience at Dillard's, excelling in problem-solving and team coaching. Bilingual in Serbian and English, I foster customer loyalty through empathetic communication and effective complaint resolution. Proven ability to enhance sales through strategic visual merchandising and maintain accurate cash handling practices.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Dillard's
04.2025 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Redeemed coupons to discount purchases.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Lead Sales Associate
Dillard's
03.2024 - Current
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Serbian Traditional Singing
High School of Music
Kraljevo, Serbia06-2017
Skills
- Customer service
- Familiar with Microsoft Word, Power Point, and Excel
- Bilingual (Serbian/English)
- Good Communication and Interpersonal Skills
- Dependable and loyal
- Team coaching
Languages
Serbian
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
Dillard's
04.2025 - Current
Lead Sales Associate
Dillard's
03.2024 - Current
Serbian Traditional Singing
High School of Music
Similar Profiles
Mason JustusMason Justus
Support Worker at Dillard'sSupport Worker at Dillard's
Martha FernandezMartha Fernandez
Beauty Specialist at Dillard'sBeauty Specialist at Dillard's
Amelie DupuyAmelie Dupuy
Sales Associate at Dillard'sSales Associate at Dillard's
Madison McCartyMadison McCarty
Business Manager at Dillard'sBusiness Manager at Dillard's
Timothy TolleyTimothy Tolley
Delivery Driver at Papa Johns International Inc.Delivery Driver at Papa Johns International Inc.