Ana Tamayo
Phelan,CA
Summary
Dynamic professional with experience at Lynwood Unified School District and Keolis Transit, excelling in customer service and communication. Proven ability to enhance user satisfaction and implement effective solutions. Skilled in problem-solving and quality assurance, fostering collaboration and independence in diverse environments. Committed to driving results and improving service delivery.
Overview
11
11
years of professional experience
Work History
Special Education Teaching Assistant
Lynwood Unified School District
Lynwood, CA
08.2023 - 06.2024
- Assisted students with special needs in daily activities, fostering independence and confidence.
- Implemented individualized education plans (IEPs) under teacher supervision, ensuring compliance and effectiveness.
- Collaborated with teachers to adapt instructional materials for diverse learning styles and abilities.
- Monitored student progress and behavior, providing feedback to educators for continuous improvement.
- Facilitated communication between parents and teachers regarding student development and needs.
Call Center Customer Service Representative
Keolis Transit
Los Angeles, CA
10.2013 - 05.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and quick turnaround on support requests.
- Guided customers through complex transit options, enhancing user experience and service utilization.
- Assisted in training new staff on call-handling procedures and company policies to ensure consistent performance.
- Implemented feedback loops to identify service improvements, driving enhancements in response quality.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Associate of Science - Liberal Arts
Golden West College
Huntington Beach, CA05.2021
Skills
- Customer service
- Customer support
- Written and oral communication
- Quality assurance
- Language fluency
- Positive attitude
- Problem-solving
- Work well independently and in a team setting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Special Education Teaching Assistant
Lynwood Unified School District
08.2023 - 06.2024
Call Center Customer Service Representative
Keolis Transit
10.2013 - 05.2019
Associate of Science - Liberal Arts
Golden West College