Ana Tineo Jaquez
Bronx,NY
Work Preference
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
HR & Cybersecurity Coordinator (Remote)
InfoDefense Plus
New York, NY
03.2023 - Current
- Enter and maintain member information in electronic systems with 98%+ accuracy, ensuring compliant, audit-ready records that met HIPAA standards.
- Run recurring cybersecurity awareness sessions and refreshers, reinforcing best practices and compliance- aligned behavior across client teams.
- Track consultants’ hours accurately and consolidate data for payroll, ensuring timely and correct compensation.
- Use ADP Workforce Now to support and manage onboarding workflows for consultants, including data entry, document tracking, and workflow follow-up to ensure all steps are completed.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Kept high average of performance evaluations.
- Trained team members on new hotel services and products to support promotional efforts.
Intake Representative | Member Services
MEDIX STAFFING SOLUTION INC.- VillageCare MAX (Contract)
New York, NY
05.2023 - 05.2025
- Entered and maintained member information in electronic systems with 98%+ accuracy, ensuring compliant, audit-ready records that met HIPAA standards.
- Handled 40–60 inbound calls per day from members, caregivers, and providers regarding eligibility, services, and complaints, consistently delivering professional and empathetic support.
- Collected detailed information on member issues and service requests, documenting interactions clearly so analysts and leadership could take action quickly.
- Escalated complex retention or service-impacting issues to Retention Analysts, contributing to faster resolution and improved member satisfaction.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
Graphic Designer & IT Educator/QA Tester
CareFinders Total Care LLC
Hackensack, NJ
10.2021 - 12.2023
- Created learning materials in PowerPoint and ran learning sessions using MS Teams and Outlook.
- Worked with the Director of Security on creating learning materials (PowerPoint) to train office staff
to protect themselves and corporate data from spamming and phishing emails (340 hundred office staff). - I managed a corporate network diagramming project for over 30 branches using a Gantt chart in MS Excel.
- Together with the Director of Infrastructure, I created a complete network and server rack topology (Draw.io and MS Visio).
- Provided QA testing to the new releases of the essential corporate applications, including NetSmart and FLEX.
- Served as liaison between business and FLEX development team (offshore)
- I created WordPress knowledge-sharing site for IT HelpDesk members.
- I am managing and actively participating in IT inventory management.
- Participated in the early stages of CellTrack deployment and testing.
Bilingual Patient Administration Coordinator
MEDIX STAFFING SOLUTION INC. Doc Go (Contract)
New York, NY
12.2022 - 05.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
EVV Support Coordinator
CareFinders Total Care LLC
Hackensack, NJ
06.2021 - 10.2021
- Carried out EVV Training and orientation on HHA clock in and out.
- Administered client scheduling and ensures the schedule is a preapprove plan by the client.
- Monitored EVV clocking and out daily and reaches out to clients for missed clocks.
- Confirmed visits with clients and proceeds to link the calls as confirmed.
- Notified the Service Coordinator, the client, and caregiver of pending authorization expiry.
- Provided staffing to patients and proactively requests for additional caregivers.
- Monitors and checks authorizations and ensures no understaffing.
- Trouble shooting EVV and other HHA exchange related issues.
Care Coordinator
CareFinders Total Care LLC
Hackensack, NJ
09.2020 - 06.2021
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Participated in professional development and training activities.
- Prioritized and multitask effectively.
- Provided excellent customer service to internal and external clients.
- Represented the company at stakeholder meetings, health fairs, and provider fairs.
- Enrolled clients and employees in services, web portal, and EVV systems as needed.
- Conducted necessary client assessments and home visits as required.
- Marketed services to referral sources as needed.
- Maintained necessary skills and knowledge to coordinate workflow.
- Effective written and verbal communicator.
- Complied with applicable legal requirements, standards, policies, and procedures.
- Demonstrated dependability.
- Demonstrated effective problem-solving and decision-making skills.
- Exhibited computer efficiency.
- Speak English and Spanish (Bilingual).
Education
Associate of Science - Fashion Design And Merchandiser
The Art Institutes
New York, NY03-2007
Skills
- Recordkeeping
- Consulting
- Risk management
- Budget management
- Medical terminology
- Call center experience
- Insurance verification
- Data entry proficiency
- Microsoft office
- Office administration
- Meeting facilitation
- Scheduling expertise
- Report generation
- HIPAA
Certification
- ADP - Entry Level Compensation and Benefits Analyst - Coursera, Jan 2026
- Human Resource Management Certificate – Alison, Issued Nov 2025
- Cybersecurity Fundamentals Certificate – New York University (NYU Coursera), Jun 2025
- HIPAA Certification – North American Learning Institute (NALearning.org), April 2025
- Jira Agile Project Management – EC-Council, Mar 2025
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office, Microsoft Team, and Outlook
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Interests
Read Books All kinds
Listen to healthy podcasts
Love cooking
Timeline
Intake Representative | Member Services
MEDIX STAFFING SOLUTION INC.- VillageCare MAX (Contract)
05.2023 - 05.2025
HR & Cybersecurity Coordinator (Remote)
InfoDefense Plus
03.2023 - Current
Bilingual Patient Administration Coordinator
MEDIX STAFFING SOLUTION INC. Doc Go (Contract)
12.2022 - 05.2023
Graphic Designer & IT Educator/QA Tester
CareFinders Total Care LLC
10.2021 - 12.2023
EVV Support Coordinator
CareFinders Total Care LLC
06.2021 - 10.2021
Care Coordinator
CareFinders Total Care LLC
09.2020 - 06.2021
Associate of Science - Fashion Design And Merchandiser
The Art Institutes