Angela Alexander
McKinney,TX
Summary
Dependable, ethical and reliable support specialist that combines advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Skilled at monitoring systems for safety, rescue and preservation of life. Skilled at developing and maintaining documentation systems, and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office, patient, administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Remote Coordinator
Signify Health/CVS
09.2022 - Current
- Administrative support to patients remotely as a Virtual Coordinator
- Coordinate and assign nurses, nurse practitioners, doctors and medical staff to patients
- Communicate with patients, doctors, nurses and medical staff to coordinate care for patient
- Day-to-day admin tasks, notify doctors, nurse practitioners of updates regarding patients
- Troubleshoot system issues for optimal performance
- Monitoring of patients condition while in communication to ensure proper course of action
- Meets appointment goals and timelines monthly
- Provides support to team and eagerly takes on additional responsibilities when asked by supervisor
- Mentor new hires on team when asked
- Maintain confidentiality and compliance of members and system info.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Administrative Director/Program Director
JHTC EDUCATIONAL CENTER
01.2008 - 09.2022
- Developed Standard Operating Procedures, Project Management, remote work inclusive of Call center Supervisor, Scheduling, Managed Finance Department -Policies, Training and Affiliate Programs, Payroll, Engineered Viable Community Programs -Staffed and Trained all Employees, Sustained Quality Structures and Secure Worksites, Reviewed and insured that all Parties Met Budget, Established Partnering Organizations, Created Manuals and Workshops for all Departments, Conducted Quarterly In-Services, notified staff of all procedural changes, Ensured that all Certifications and Licenses were up-to-date and Compliant, Conducted Orientations on Best Business Practices, Protocol Safety/Rules and Regulations, Safehouse Advocate/Case Manager, Workforce Development
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Led, directed, managed and mentored administrative staff members.
- Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
- Implemented data management monitoring systems to track key performance metrics and inform strategic decision making.
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
- Enhanced interdepartmental collaboration through the implementation of project management tools and strategies.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Communicate goals, stratagies, projections and outcomes to senior level board members
Police Complaint Officer
Miami Dade Sheriff's Department
03.2018 - 05.2019
- Utilized multiple software platforms and systems to answer 911 emergency phones lines and non-emergency lines; administer instructions for preservation and safety of life and property, obtained necessary information about patient emergencies or complaints; reported medical issues to medical staff determined what protocol to initiate via systems, relay emergency information and pertinent data
- Monitored various Police, Fire and County systems, radios and other operations; communicate and transmits relevant information to field officers as requested; notifies off-duty and on-call personnel when additional manpower is needed
- Monitors teletype for severe bulletins; broadcasts warnings, Monitored city alarm systems and cameras; performed periodic tests on police and fire radio and warning equipment; files and maintains various communication logs and records; monitors closed circuit television equipment; updated and maintained various databases in the CAD systems
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Advocate/Assistant to the Dean of Student
Trinity Christian College
01.2014 - 12.2016
- Spearheaded Illinois Title 9 Research Program for the purpose of implementing awareness of resources to College students, Title 9 program was inclusive of research statistics pertaining to sexual assault, harassment, dating violence, domestic violence, stalking and sex discrimination, Conducted research for psycho-educational workshops
- Organized data in cohesive manner and developed a program to present to diverse populations
- Presented material and facilitated learning as well as subject engagement
- Initiated and nurtured communication with students for the purpose of registration, retention, and guidance
- Created a safe space for college students to learn about Title 9 and secure services if ever necessary
- Utilized research to publish a book to assist people with psycho analyzing potential partners
Security Officer
Intertech Security Group
06.1999 - 12.2015
- Secured the grounds and conducted Access control for March first Computer Corporation and secured the grounds of the Marriott Hotel
- Completed orientation, clearance of new employees and building sweeps to ensure safety.
Director of Human Resources in Dialysis Center
West Lake Hospital
01.2001 - 12.2008
- Developed a payroll system for employees that consisted of software use and a backup system
- Conducted all employee orientation consisting of new policies and OSHA regulations to ensure proper staff interactions with patients
- Implemented courses for new hires and existing employees
- Generated reports and documents to be submitted to Executive Director
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Bank Teller/Fraud Account Supervisor
South Holland Bank
01.1998 - 12.2000
- Received award and recognition from bank president for being top seller of banking services
- Lead cross-functional initiatives to proactively detect and prevent fraud
- Conducted analysis of financial records, implemented accurate response to ensure that cases of unlawful financial maneuvers were properly handled, analyzed cases of money laundering, forgeries, and legal claims
- Completed customer transactions, Cashed Checks, Received deposits, Savings accounts transactions, Processed transfers, Redemption of bonds, Cash advances
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Office Manager/Medical Assistant
Mercy Hospital
01.1997 - 12.2000
- Implementation of office documents and forms, managed; patient records, payroll, billing and office budget
- Hired and trained administrative personnel
- Developed new hire training methods
- Conducted Employee reviews
- Oversee completion of administrative task
- Handled sensitive patient information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
B.A. in Business Organizational Management -
Concordia University
River Forest, ILCertificate in Micro Computer Business -
College of Office Technology
Chicago, ILMaster's Studies in Clinical Counseling Psychology -
Trinity Christian College
Palos Heights, ILSkills
- SharePoint
- Fundraising
- Sales
- Negotiation
- Customer service
- Banking
- Recruiting
- Payroll
- Procurement
- Data entry
- Behavioral health
- Surveillance
- Statistics
- Employee orientation
- Presentation skills
- Project planning
- Cognitive behavioral therapy
- Multi-line phone systems
- Social work
- Analysis skills
- Individual / group counseling
- Administrative experience
- Crisis management
- Motivational interviewing
- Child & family counseling
- Case management
- Training & development
- Mental health counseling
- Leadership
- Microsoft Excel
- Organizational skills
- OSHA
- Records management
- Microsoft Office
- Inbound and Outbound Calls
- Account management
- Documentation review
- Project management
- Communication skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- MS Office
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Recordkeeping
- Patient Registration
- Multitasking and Organization
- Decision-Making
- Documentation and Recordkeeping
- Report Writing
Certification
- Foundations of Digital Marketing and E-commerce
- Foundations Data Analytics
Timeline
Remote Coordinator
Signify Health/CVS
09.2022 - Current
Police Complaint Officer
Miami Dade Sheriff's Department
03.2018 - 05.2019
Advocate/Assistant to the Dean of Student
Trinity Christian College
01.2014 - 12.2016
Administrative Director/Program Director
JHTC EDUCATIONAL CENTER
01.2008 - 09.2022
Director of Human Resources in Dialysis Center
West Lake Hospital
01.2001 - 12.2008
Security Officer
Intertech Security Group
06.1999 - 12.2015
Bank Teller/Fraud Account Supervisor
South Holland Bank
01.1998 - 12.2000
Office Manager/Medical Assistant
Mercy Hospital
01.1997 - 12.2000
B.A. in Business Organizational Management -
Concordia University
Certificate in Micro Computer Business -
College of Office Technology
Master's Studies in Clinical Counseling Psychology -
Trinity Christian College
- Foundations of Digital Marketing and E-commerce
- Foundations Data Analytics
Similar Profiles
Jamia JohnsonJamia Johnson
Customer Service Representative at Signify Health/ CVS HealthCustomer Service Representative at Signify Health/ CVS Health
Stephanie HallStephanie Hall
QE Manager at Signify Health/CVSQE Manager at Signify Health/CVS
Lisa GoldensteinLisa Goldenstein
Regional Vice President at Signify Health, A CVS Company (FKA Caravan Health)Regional Vice President at Signify Health, A CVS Company (FKA Caravan Health)