Jenise Coleman
Houston
Summary
Results-driven Customer Support Specialist with over 15 years of experience in client relations, problem resolution, and service excellence. Adept at handling customer inquiries with professionalism and efficiency while leveraging CRM systems to enhance client interactions. Strong ability to build and maintain relationships, drive customer satisfaction, and support business objectives through strategic engagement.
Overview
10
10
years of professional experience
Work History
Member Engagement Coordinator
Signify Health/CVS
03.2023 - Current
- Facilitates member engagement strategies to enhance retention and satisfaction.
- Provides personalized support, ensuring seamless coordination of healthcare services.
- Resolves inquiries efficiently, aligning with company standards and best practices.
Inside Sales Representative
SRS Building Supplies
02.2022 - 03.2023
- Managed client portfolios, providing exceptional service and upselling additional products.
- Utilized CRM tools to track leads, customer interactions, and sales opportunities.
- Proactively reached out to potential customers to drive business growth.
Customer Service Representative/Dispatcher
XPO Logistics
01.2015 - 01.2022
- Managed high-volume customer requests, ensuring timely response and resolution.
- Coordinated technician dispatch and scheduling for optimal service efficiency.
- Maintained accurate records in service management systems.
Education
High School Diploma -
Texas Education Agency
Houston03-2019
Skills
- Customer Service & Client Relations
- CRM & Data Management
- Conflict Resolution & Problem-Solving
- Sales Support & Account Management
- Dispatch Coordination & Scheduling
- Communication & Team Collaboration
- Process Improvement & Efficiency
Timeline
Member Engagement Coordinator
Signify Health/CVS
03.2023 - Current
Inside Sales Representative
SRS Building Supplies
02.2022 - 03.2023
Customer Service Representative/Dispatcher
XPO Logistics
01.2015 - 01.2022
High School Diploma -
Texas Education Agency
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