ANA TOLEDO DA PALMA
Chattanooga,TN
Summary
Customer-focused retail professional with a strong background in inventory management and sales support. Known for engaging customers, understanding their needs, and providing tailored styling advice. Proven ability to maintain seamless operations while training new employees and curating appealing merchandise displays.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Style Consultant
Target
Carrollton, Georgia
10.2025 - Current
- Provided personal styling advice to clients based on their individual needs and preferences.
- Engaged customers to identify and cater to individual style preferences and needs, enhancing overall shopping experience.
- Developed and customized persuasive sales pitches based on client passions, driving personalized shopping experiences.
- Assisted with the selection of clothing items in store or online.
- Curated seasonal displays to enhance product visibility and appeal.
- Cross Trained in multiple jobs at Target such as cashier, OPU (order pick up), technology, and beauty.
- Guided customers in locating specific areas and items, improving navigation and satisfaction within the store.
- Assisted in inventory management and organized stock for ease of access.
- Maintained a high level of professionalism while interacting with customers in person or over the phone.
- Stayed observant about customer behaviors to maintain security and prevent loss of merchandise.
Retail Worker
PARK AVENUE THRIFT
Cartersville, Georgia
08.2023 - 07.2025
- Greeted customers upon entry to the store and provided assistance in finding desired items.
- Greeted customers, identified their needs and provided assistance with product selection.
- Delivered exceptional customer service by effectively addressing inquiries and resolving issues to foster customer satisfaction.
- Assisted customers in locating and selecting items throughout the store.
- Processed sales transactions efficiently using point-of-sale systems.
- Assisted in ringing up sales at registers and bagging merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Organized merchandise displays to improve customer engagement and streamline shopping experience.
- Arranged merchandise displays to showcase new styles and drive customer interest.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Trained new employees on store policies and operational procedures.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education
High School -
Cartersville High School
Cartersville, GeorgiaSome College - Film And Video Production/ Marketing
Universe of West Georgia
Carrollton, GA06-2026
Skills
- Fashion knowledge
- Color theory
- Customer service
- Sales transactions
- Merchandise display
- Merchandise organization
- Cash register operation
- Money handling
- Employee training
- Attention to detail
- Effective communication
- Initiative taking
- Patience and empathy
Certification
High School Diploma
Accomplishments
- Beta Club
- Mu Alpha Theta Certification (National High School & Two Year College Mathematics Honor Society)
- Highschool A & B Honor Roll
- GHSA& NFHS All Star Cast Certification
- Member of the Thespian Theatre Society (ITS)
- Dean's List 2026
- President's List 2026
- College A Honor Roll
- 4.0 GPA
Languages
- English, Full Professional
- Spanish, Limited
- Portuguese, Native/ Bilingual
Activities
4 years of high school theater, Been in 5 different high school productions including: Little Women, The Mad Ones, Mean Girls, Tinker Bell, & 9 to 5, Worked for tech in a production called 'Mind Games' and won second place at the GHSA & NFHS, 2 years of Audio & Video Technology during high school, Experience with operating cameras, lighting techniques, set design, storytelling, writing scripts, plot development and character dialogue, microphone and audio recording, editing pictures and videos, working with different types of software and editing tools., Took ballet classes at a younger age, Been into multiple heavy dance musicals, Have singing experience, Own a keyboard, guitar, & ukulele, Took 1 year of visual arts & 1 year of sculpture, Know the basics of art
Timeline
Style Consultant
Target
10.2025 - Current
Retail Worker
PARK AVENUE THRIFT
08.2023 - 07.2025
High School -
Cartersville High School
Some College - Film And Video Production/ Marketing
Universe of West Georgia