Ana Torres

Provided exceptional customer service, addressing patient concerns promptly and professionally. Answering phone calls making appointments.

• Patient Coordinator and treatment plan specialist. Explaining treatment plans prices, verifying insurances collecting payment and marketing.
• Managing inventory and ordering supplies, speaking to sales representatives as well as Dental lab representatives .
• Keeping machinery up to code and requirements to pass state board. Keeping a login of all certifications and trainings for the office that are required by state board.
• Provided exceptional customer service, addressing patient concerns promptly and professionally follow up calls.
• Trained new dental assistants in clinic protocols and procedures, fostering a supportive team environment.
• Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.

• Enhanced patient satisfaction by creating a welcoming and supportive environment for consultations.
• Received recognition for excellence in patient care, demonstrating a commitment to supporting families throughout their journeys.
• Maintained professional growth by attending conferences and workshops focused on current trends in care practices.
• Utilized evidence-based practices to develop personalized care plans for each mother-infant dyad, promoting optimal health outcomes.
• Developed strong relationships with local community organizations, facilitating referrals to additional resources when necessary and beyond hospital discharge.
• Collaborated with interdisciplinary teams to ensure seamless delivery of pumps and keeping inventory.
• Performed hospital rounds for all healthcare system maternity wards and facilities.
• Gave public talks of health education and specific disease prevention and treatment strategies.
• Analyzed health data and created reports to present back to Harris County.
• Developed strong relationships with local community organizations, facilitating referrals to additional resources when necessary for continued breastfeeding success beyond hospital discharge.
• Keeping proper documentation of contracts and inventory on all pumps assigned to clients.
• Running thorough inspections on pumps to keep up to date with state regulations and codes.